0 votes

I allready paid suggestion Resolved

Please actualize


Anonymous 2015-03-23 22:15 1 comment
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0 votes

Hi

Is it possible to issue invoices with different selling price to different customers from warehouse documents without having to key in manually the price each time


Anonymous 2018-07-25 05:26 1 comment
Has the answer

Hello,
I would like to inform that unfortunately such option is not available in the system.
You may add the different selling prices by adding the same product to a different warehouses (Product edit > checkbox 'Separate sales price for warehouses').
Kind regrads,
 

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0 votes

How do I make a payment? question Resolved

Need to make a payment. Can't get into settings.


Anonymous 2016-09-07 21:28 1 comment
Has the answer


 


Hi,



I am happy to hear you had a positive experience with InvoiceOcean :) 

In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.

The system will guide you step by step through the payment process.


 


Kind Regards,

Malgorzata Kozicka



--

Malgorzata Kozicka

e-mail: info@invoiceocean.com

www.InvoiceOcean.com



---

For more software information, check out:

Knowledge base: http://help.invoiceocean.com

FAQ: http://invoiceocean.com/faq



---

Stay updated:

Twitter: http://twitter.com/InvoiceOcean

Google+: http://google.com/+InvoiceOcean

Facebook: http://facebook.com/InvoiceOcean

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0 votes

Searchable Custom Fields suggestion Resolved

The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.


Anonymous 2017-09-21 10:34 1 comment
Has the answer

Hello,

I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.

Kind Regards,
Michał Borkowski

--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
 

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5679yg suggestion Resolved

Ryyh89


Anonymous 2018-03-16 10:51 1 comment
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0 votes

delete company question Resolved

Hi
how i can dele a company or department?
Thanks
Marco


Anonymous 2015-07-07 16:31 0 comments
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0 votes

Additional invoice field question Resolved

Additional Invoice field doesn't appear in the invoice. Is that some kind of malfunction or invoice template should be edited?


Anonymous 2016-03-11 18:02 1 comment
Has the answer

Hi,
which invoice template do you use?

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0 votes

due date error Resolved

When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow


Anonymous 2016-03-11 19:23 1 comment
Has the answer

Thank you for reporting that. The translation has been updated.
Kind regards

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0 votes

match the invoice suggestion Resolved

While adding the payment there is an option "Match the invoice". how can we use that function?


Anonymous 2016-03-11 09:20 1 comment
Has the answer

You can match every payment to a corresponding invoice. You have to issue the invoice first, and then, while generating the payment, select the invoice from the list.

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activation? how and where? suggestion Resolved


Anonymous 2016-05-21 03:17 1 comment
Has the answer

Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.

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0 votes

User login failed error Resolved

My user tried to login but failed .


Anonymous 2016-08-17 08:07 1 comment
Has the answer

Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.

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0 votes

5205280s suggestion Resolved


Anonymous 2017-08-03 15:40 0 comments
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0 votes
Image

Custom Invoice template error Resolved

Hello,
i'm trying add TypeKit font to custom invoice template but your app tells me that i cannot use script tag.
I follow this instruction.
https://help.invoiceocean.com/767922-How-to-add-a-font-from-Adobe-Typekit-to-your-invoice-template-
Obraz w treści 1
But your application does not allow me to do that.
Is it possible to change the font in invoiceocean in PDF file?

I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?

I can not find a complete example of the invoice template.

Your Github repository does not contain files with a correction note positions.


Anonymous 2017-10-20 10:10 2 comments
Has the answer

Hello, 
thank you for your email.
I will forward your query to our programmers and get back to you with the solution as soon as possible.
Kind regards,
 
Michał Borkowski

--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
 

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0 votes

IT AS A CHARLLENGRS error Resolved

pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK


Anonymous 2016-05-23 12:32 1 comment
Has the answer

Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.

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0 votes

invoice suggestion Resolved

I would like to create an invoice


Anonymous 2015-02-04 22:34 1 comment
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0 votes

Softuware suggestion Resolved

Sabjatedetal


Anonymous 2017-05-26 13:24 1 comment
Has the answer

Hello, how may I help you?

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0 votes

add payment functions question Resolved

While choosing the action "add payment" to the invoice, there is a check box "I need an Invoice" in the New Payment's Window. what's that for?


Anonymous 2016-03-05 19:10 1 comment
Has the answer

Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.

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0 votes

Users and privileges suggestion Resolved

We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?


Anonymous 2016-03-12 11:18 1 comment
Has the answer

You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.

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0 votes

acount delete suggestion Resolved

i have to delete 3 acounts i dont use them how to delete


Anonymous 2016-08-16 21:04 1 comment
Has the answer

Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.

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0 votes

PO suggestion Resolved

How to complete purchase order?
I add a PO and want receive goods to warehouse. what is the process?


Anonymous 2018-03-31 09:17 1 comment
Has the answer

Hello, 

when you have already created the PO document and want to add some products to the Warehouse, the first step is to go to the preview of said PO.
Then, click the 'Issue AG' icon in order to create the Accaptance of Goods documents.

Kind regards,

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0 votes

I have an invoice that has been issued, partially paid, and then a credit note has been issued for the outstanding amount. It's driving my accountant mad that it's still showing as owing after the issuance of the credit note. Is there any way of having it move from the outstanding category to something different signifying that it's been settled?


up.268872 2016-02-05 10:52 1 comment
Has the answer

Unfortunatelly, It's not possible at the moment.

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0 votes

Life suggestion Resolved


Anonymous 2017-03-12 07:07 1 comment
Has the answer


Dzień dobry,

proszę o przesłanie doprecyzownego zapytania. 

 

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0 votes

PDF suggestion Resolved

Hi,

I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.

Best Rgds


umu172062 2013-11-11 16:09 1 comment
Has the answer

Hi,

Thank you for your suggestion. This feature is now available.

Kind Regards,

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0 votes

International Company question Resolved

Hello!

i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.

thanks for your time! Wendy


Anonymous 2015-07-27 20:21 1 comment
Has the answer

Hello Wendy,

I don't quite understand your question. What kind of assist you need with the bank account?  Could you please specify it more? 


Kind Regards,
Malgorzata Kozicka

--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean

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0 votes

invoice number question Resolved

In what cases does Invoice Ocean Void an existing invoice number? Can you get a listing of those voided invoices


Anonymous 2017-03-07 17:27 1 comment
Has the answer


Hello,

could you please provide me with more details, some examples?
In InvoiceOcean you may edit invoice number unless it has already been fiscalized.

 
In what cases does Invoice Ocean Void an existing invoice number? Can you get a listing of those voided invoices

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