0 votes

english suggestion Resolved

Bangladesh


Anonymous 2018-03-06 16:13 1 comment
Has the answer

Hello,
how can I help you?
Kind Regards

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0 votes

zzhhip suggestion Resolved


Anonymous 2017-05-03 12:04 1 comment
Has the answer

Dzień dobry,

w czym możemy pomóc?

Pozdrawiam,

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12083292392 error Resolved

ALsudanlALI


Anonymous 2018-08-07 11:46 1 comment
Has the answer

Hello,
how can we help you?
 

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0 votes

Additional invoice field question Resolved

Additional Invoice field doesn't appear in the invoice. Is that some kind of malfunction or invoice template should be edited?


Anonymous 2016-03-11 18:02 1 comment
Has the answer

Hi,
which invoice template do you use?

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0 votes

Delete an Invoice question Resolved

How to?

Thanks.


Anonymous 2017-02-13 21:05 1 comment
Has the answer

Dear Sirs,

if you want to delete an invoice, please go to Income>Invoice>mark checkbox on the left, near indicated invoice number>Delete.
Another way to delete an invoice is to click on invoice to see its preview, then click Delete.
 

 
How to? Thanks.

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0 votes

User Accounts in a Pro account question Resolved

I have two 'companies' in my account, one for testing pre release payments etc (XXX-test) and one for the production version (XXX). In my Pro account, I am entitled to five users across three companies.

I am trying to enable access to three people, me (as the manager and for accounting purposes) and two other guys in my company (developers to build the platform in test, then deploy on main site).

I have created access for me and one other in both companies. When I went to give access to the third user, it will only let me do it in one company and I am at a loss to why, as I think I should be able to give access to two more people to both 'companies'.

Does the number of users in each company count towards the total of 5?


Anonymous 2015-08-18 16:59 1 comment
Has the answer

Hi, who are you? What's your account name or e-mail?

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0 votes

templates suggestion Resolved

so if I want to modify the template I have to start with one in polish? Umm, that seems like a fixable problem...


Anonymous 2014-02-22 23:30 1 comment
Has the answer

which elements of templates, you want to modify ?

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0 votes

PO suggestion Resolved

How to complete purchase order?
I add a PO and want receive goods to warehouse. what is the process?


Anonymous 2018-03-31 09:17 1 comment
Has the answer

Hello, 

when you have already created the PO document and want to add some products to the Warehouse, the first step is to go to the preview of said PO.
Then, click the 'Issue AG' icon in order to create the Accaptance of Goods documents.

Kind regards,

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0 votes

Users and privileges suggestion Resolved

We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?


Anonymous 2016-03-12 11:18 1 comment
Has the answer

You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.

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07810140450 suggestion Resolved


Anonymous 2017-09-29 01:34 1 comment
Has the answer

Hello, 
how can we help you?

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How do I make a payment? question Resolved

Need to make a payment. Can't get into settings.


Anonymous 2016-09-07 21:28 1 comment
Has the answer


 


Hi,



I am happy to hear you had a positive experience with InvoiceOcean :) 

In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.

The system will guide you step by step through the payment process.


 


Kind Regards,

Malgorzata Kozicka



--

Malgorzata Kozicka

e-mail: info@invoiceocean.com

www.InvoiceOcean.com



---

For more software information, check out:

Knowledge base: http://help.invoiceocean.com

FAQ: http://invoiceocean.com/faq



---

Stay updated:

Twitter: http://twitter.com/InvoiceOcean

Google+: http://google.com/+InvoiceOcean

Facebook: http://facebook.com/InvoiceOcean

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0 votes

margin suggestion Resolved


Anonymous 2014-02-26 16:14 1 comment
Has the answer

Could you send me more information ?

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0 votes

bogdan.rusu@aiesec.net error Resolved

I'm attempting to create a new template by adapting the Default Blue, so I tried to load this as a base in the editor but for some reason the "Insert template example" functionality does not seem to work (it's not changing the template code, nor the css code). Is there any way to go around this issue?
If the functionality is still under development, maybe as a temporary workaround you could share on the forum or in the knowledge base the Default Blue template (and associated CSS file) so that we could open them manually and copy/paste the code.


Anonymous 2015-02-05 22:35 0 comments
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0 votes

INVENTORY PROBLEM question Resolved

HOW DO I QUOTE PRODUCTS WITHOUT DISCOUNT IN THE INVENTORY ? EVERY TIME I QUOTE A PRODUCT TO A FUTURE CLIENT THE SYSTEM DISCOUNT IT IN THE INVENTORY AS IF A SALE HAD OCCURRED.


Anonymous 2014-03-14 18:15 1 comment
Has the answer

Hi,

from my understanding your problem seems to be automatically applied product discounts to clients you may not wish to give those discounts to.

You may assign a discount to a specific client instead of product.

Apologies if I misunderstood your question, please feel free to contact me again if you seek further assistance.

Thanks for using our software,
Filip

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0 votes

IT AS A CHARLLENGRS error Resolved

pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK


Anonymous 2016-05-23 12:32 1 comment
Has the answer

Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.

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0 votes

Softuwer suggestion Resolved

Softuwerdeveshansabjat


Anonymous 2017-05-26 13:22 1 comment
Has the answer

Hello, how may I help you?

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0 votes
Image

Custom Invoice template error Resolved

Hello,
i'm trying add TypeKit font to custom invoice template but your app tells me that i cannot use script tag.
I follow this instruction.
https://help.invoiceocean.com/767922-How-to-add-a-font-from-Adobe-Typekit-to-your-invoice-template-
Obraz w treści 1
But your application does not allow me to do that.
Is it possible to change the font in invoiceocean in PDF file?

I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?

I can not find a complete example of the invoice template.

Your Github repository does not contain files with a correction note positions.


Anonymous 2017-10-20 10:10 2 comments
Has the answer

Hello, 
thank you for your email.
I will forward your query to our programmers and get back to you with the solution as soon as possible.
Kind regards,
 
Michał Borkowski

--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
 

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0 votes

Help question Resolved

I was sent to this site to view an invoice how do I view this information


Anonymous 2016-09-07 02:55 1 comment
Has the answer

Hello,

Simply click on the link added to your InvoiceOcean e-mail or/and dowload the document. Please verify if sender is a real seller and leave us a copy it you aren't sure. 

Cheers!

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0 votes

Hungarian language support question Resolved

You state on your homepage that your product supports Hungarian language, but there is no Hungarian in the invoice language dropdown list.
please send me an answer to: rob at nyar dot eu
Thanks


Anonymous 2014-12-29 04:10 1 comment
Has the answer

Hi Robert,

Sorry for my late response.
Hungarian invoice will be ready to use in 1-2 days from now, we had some translation problems :) 

Pozdrawiam,
Malgorzata Kozicka

--
Malgorzata Kozicka
e-mail: malgorzata@radgost.com
tel: +48 22 250 15 80
www.radgost.com

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0 votes

I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.


up.268872 2016-03-07 12:04 1 comment
Has the answer

Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.

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0 votes

0867698536 praise Resolved

Thai


Anonymous 2018-04-17 00:09 1 comment
Has the answer

Hello,
how can we help you?

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0 votes

Life suggestion Resolved


Anonymous 2017-03-12 07:07 1 comment
Has the answer


Dzień dobry,

proszę o przesłanie doprecyzownego zapytania. 

 

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0 votes

hola suggestion Resolved

how you doin?


Anonymous 2017-08-30 07:47 1 comment
Has the answer

hello, how can I help you?

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0 votes

vat id question Resolved

Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now


Anonymous 2016-05-23 11:30 1 comment
Has the answer

Hello, could you specify your question?
Kind regards

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