Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.
Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.
I'm attempting to create a new template by adapting the Default Blue, so I tried to load this as a base in the editor but for some reason the "Insert template example" functionality does not seem to work (it's not changing the template code, nor the css code). Is there any way to go around this issue?
If the functionality is still under development, maybe as a temporary workaround you could share on the forum or in the knowledge base the Default Blue template (and associated CSS file) so that we could open them manually and copy/paste the code.
I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.
Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
I sug est that maybe you should have a low inventory alert pero product, Let say its set up to alert when 5 items are left, this coulb via email, whatsapp or a pop up window that notifies that iventory has reached and recomends replenishing. Its a pain to look throught each pagem especially when you have a wide variety of products.
thank you for the suggestion.
Could you please add this suggestions here: http://invoiceocean.helpocean.com/
We will consider said function as we would receive more requests on that matter.
Currently we do not have such optionb ut we will be thinking about implemeting saidfeature in our program updates.
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
Hello,
InvoiceOcean allows you to add additional issuer as well as adding recipient.
To add issuer, click on preview of the invoice > Edit > underneath Seller button click "Edit" > recipient click on the invoice > Edit > underneath Buyer button click "Edit" > recipient > Save.
Kind regards,
I have an invoice that has been issued, partially paid, and then a credit note has been issued for the outstanding amount. It's driving my accountant mad that it's still showing as owing after the issuance of the credit note. Is there any way of having it move from the outstanding category to something different signifying that it's been settled?
right now we do not offer such application.
Although our programmers plan to work on one in the nearest future.
You may still login into your account via browser (ie. Chrome) on your mobile.
Custom Documents error Resolved
Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.
Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.
tneis suggestion Resolved
Hello, how may we help you?
oWaQq suggestion Resolved
qqqeLm
a
Dzień dobry,
w czym mogę pomóc?
how do i delete my account suggestion Resolved
Please send us the information via email with the name of account and API KOD which is available in account seetings > integration
Paypal question Resolved
من تو ایرانم چگونه میتونم از پی پال استفاده کنم؟
Hello,
here you can find a tutorial:
http://help.invoiceocean.com/583884-How-to-integrate-your-PayPal-account-
If you have any further questions, we are at your disposal.
Where do i find the recurrent invoce/expences list? question Resolved
Thanks in advance,
Nicolas
In order to have the enable recurring invoices, go to Settings > Account settings > Enable recurring invoices. .
More about recurring invoices you can find here - http://help.invoiceocean.com/488275-About-recurring-invoices
simplify template edit suggestion Resolved
Hello
it's very hard to modify the invoice/document templates or operate on settings
Could you please simplfy? :-)
Thanks!
Marco
Español suggestion Resolved
Translation needed error Resolved
Hello,
I'm trying to create a deposit invoice but a translation part is missing : all the table labels seems to be in polish for the "related quotation".
you can see a screenshot here : https://www.dropbox.com/s/upjhbqyox5y50nd/Capture%20d%27%C3%A9cran%202015-02-06%2011.58.29.png?dl=0
Thx for your corrections.
bogdan.rusu@aiesec.net error Resolved
I'm attempting to create a new template by adapting the Default Blue, so I tried to load this as a base in the editor but for some reason the "Insert template example" functionality does not seem to work (it's not changing the template code, nor the css code). Is there any way to go around this issue?
If the functionality is still under development, maybe as a temporary workaround you could share on the forum or in the knowledge base the Default Blue template (and associated CSS file) so that we could open them manually and copy/paste the code.
Changing the product purchase price in a AG document to be reflected in all RW documents question Resolved
I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.
Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.
User login failed error Resolved
My user tried to login but failed .
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
Mohamed suggestion Resolved
Hello,
Is there any problem, that I can help You to solve out?
Wish You a wonderful day.
activation? how and where? suggestion Resolved
Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.
Users and privileges suggestion Resolved
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
Low invetory notifications suggestion Resolved
I sug est that maybe you should have a low inventory alert pero product, Let say its set up to alert when 5 items are left, this coulb via email, whatsapp or a pop up window that notifies that iventory has reached and recomends replenishing. Its a pain to look throught each pagem especially when you have a wide variety of products.
Hello,
thank you for the suggestion.
Could you please add this suggestions here: http://invoiceocean.helpocean.com/
We will consider said function as we would receive more requests on that matter.
Currently we do not have such optionb ut we will be thinking about implemeting saidfeature in our program updates.
Kind regards,
To make beanies suggestion Resolved
I will like to join
PDF suggestion Resolved
Hi,
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
Best Rgds
Hi,
Thank you for your suggestion. This feature is now available.
Kind Regards,
Seller as Issuer / Buyer as Recipient question Resolved
Hello,
Is there a way to change the denomination of
Buyer --> Issuer
Seller --> Recipient
on the top of the invoices?
Hello,
InvoiceOcean allows you to add additional issuer as well as adding recipient.
To add issuer, click on preview of the invoice > Edit > underneath Seller button click "Edit" > recipient click on the invoice > Edit > underneath Buyer button click "Edit" > recipient > Save.
Kind regards,
Invoice continues to show as outstanding when a credit note has been issued. question Resolved
I have an invoice that has been issued, partially paid, and then a credit note has been issued for the outstanding amount. It's driving my accountant mad that it's still showing as owing after the issuance of the credit note. Is there any way of having it move from the outstanding category to something different signifying that it's been settled?
Unfortunatelly, It's not possible at the moment.
hola suggestion Resolved
how you doin?
hello, how can I help you?
Android mobile app question Resolved
Hi im ready to buy but i cant see android apo in play store..pls help
Hello,
right now we do not offer such application.
Although our programmers plan to work on one in the nearest future.
You may still login into your account via browser (ie. Chrome) on your mobile.
Life suggestion Resolved
Dzień dobry,
proszę o przesłanie doprecyzownego zapytania.
Pozdrawiam
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
invoice number question Resolved
In what cases does Invoice Ocean Void an existing invoice number? Can you get a listing of those voided invoices
Hello,
could you please provide me with more details, some examples?
In InvoiceOcean you may edit invoice number unless it has already been fiscalized.
kind regards,
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
How do I make a payment? question Resolved
Need to make a payment. Can't get into settings.
Hi,
I am happy to hear you had a positive experience with InvoiceOcean :)
In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.
The system will guide you step by step through the payment process.
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
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