Is it possible to issue invoices with different selling price to different customers from warehouse documents without having to key in manually the price each time
Hello,
I would like to inform that unfortunately such option is not available in the system.
You may add the different selling prices by adding the same product to a different warehouses (Product edit > checkbox 'Separate sales price for warehouses').
Kind regrads,
The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.
I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.
When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow
You can match every payment to a corresponding invoice. You have to issue the invoice first, and then, while generating the payment, select the invoice from the list.
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?
I can not find a complete example of the invoice template.
Your Github repository does not contain files with a correction note positions.
Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.
when you have already created the PO document and want to add some products to the Warehouse, the first step is to go to the preview of said PO.
Then, click the 'Issue AG' icon in order to create the Accaptance of Goods documents.
I have an invoice that has been issued, partially paid, and then a credit note has been issued for the outstanding amount. It's driving my accountant mad that it's still showing as owing after the issuance of the credit note. Is there any way of having it move from the outstanding category to something different signifying that it's been settled?
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.
I allready paid suggestion Resolved
Please actualize
Issuing invoice with different selling price to different customers question Resolved
Hi
Is it possible to issue invoices with different selling price to different customers from warehouse documents without having to key in manually the price each time
Hello,
I would like to inform that unfortunately such option is not available in the system.
You may add the different selling prices by adding the same product to a different warehouses (Product edit > checkbox 'Separate sales price for warehouses').
Kind regrads,
How do I make a payment? question Resolved
Need to make a payment. Can't get into settings.
Hi,
I am happy to hear you had a positive experience with InvoiceOcean :)
In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.
The system will guide you step by step through the payment process.
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
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Searchable Custom Fields suggestion Resolved
The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.
Hello,
I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.
Kind Regards,
Michał Borkowski
--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
5679yg suggestion Resolved
Ryyh89
delete company question Resolved
Hi
how i can dele a company or department?
Thanks
Marco
Additional invoice field question Resolved
Additional Invoice field doesn't appear in the invoice. Is that some kind of malfunction or invoice template should be edited?
Hi,
which invoice template do you use?
due date error Resolved
When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow
Thank you for reporting that. The translation has been updated.
Kind regards
match the invoice suggestion Resolved
While adding the payment there is an option "Match the invoice". how can we use that function?
You can match every payment to a corresponding invoice. You have to issue the invoice first, and then, while generating the payment, select the invoice from the list.
activation? how and where? suggestion Resolved
Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.
User login failed error Resolved
My user tried to login but failed .
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
5205280s suggestion Resolved
Custom Invoice template error Resolved
Hello,
i'm trying add TypeKit font to custom invoice template but your app tells me that i cannot use script tag.
I follow this instruction.
https://help.invoiceocean.com/767922-How-to-add-a-font-from-Adobe-Typekit-to-your-invoice-template-
Obraz w treści 1
But your application does not allow me to do that.
Is it possible to change the font in invoiceocean in PDF file?
I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?
I can not find a complete example of the invoice template.
Your Github repository does not contain files with a correction note positions.
Hello,
thank you for your email.
I will forward your query to our programmers and get back to you with the solution as soon as possible.
Kind regards,
Michał Borkowski
--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
IT AS A CHARLLENGRS error Resolved
pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK
Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.
invoice suggestion Resolved
I would like to create an invoice
Softuware suggestion Resolved
Sabjatedetal
Hello, how may I help you?
add payment functions question Resolved
While choosing the action "add payment" to the invoice, there is a check box "I need an Invoice" in the New Payment's Window. what's that for?
Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.
Users and privileges suggestion Resolved
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
acount delete suggestion Resolved
i have to delete 3 acounts i dont use them how to delete
Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.
PO suggestion Resolved
How to complete purchase order?
I add a PO and want receive goods to warehouse. what is the process?
Hello,
when you have already created the PO document and want to add some products to the Warehouse, the first step is to go to the preview of said PO.
Then, click the 'Issue AG' icon in order to create the Accaptance of Goods documents.
Kind regards,
Invoice continues to show as outstanding when a credit note has been issued. question Resolved
I have an invoice that has been issued, partially paid, and then a credit note has been issued for the outstanding amount. It's driving my accountant mad that it's still showing as owing after the issuance of the credit note. Is there any way of having it move from the outstanding category to something different signifying that it's been settled?
Unfortunatelly, It's not possible at the moment.
Life suggestion Resolved
Dzień dobry,
proszę o przesłanie doprecyzownego zapytania.
Pozdrawiam
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
PDF suggestion Resolved
Hi,
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
Best Rgds
Hi,
Thank you for your suggestion. This feature is now available.
Kind Regards,
International Company question Resolved
Hello!
i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.
thanks for your time! Wendy
Hello Wendy,
I don't quite understand your question. What kind of assist you need with the bank account? Could you please specify it more?
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
invoice number question Resolved
In what cases does Invoice Ocean Void an existing invoice number? Can you get a listing of those voided invoices
Hello,
could you please provide me with more details, some examples?
In InvoiceOcean you may edit invoice number unless it has already been fiscalized.
kind regards,
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl