0 votes

User login failed error Resolved

My user tried to login but failed .


Anonymous 2016-08-17 08:07 1 comment
Has the answer

Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.

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0 votes

acount delete suggestion Resolved

i have to delete 3 acounts i dont use them how to delete


Anonymous 2016-08-16 21:04 1 comment
Has the answer

Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.

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0 votes

cancel suggestion Resolved

I want to cancel this account


Anonymous 2016-07-13 12:29 1 comment
Has the answer

Hello,
please visit our knowledge base, where we´ve described with details how to delete an account: http://help.invoiceocean.com/957621-How-to-delete-an-account-on-InvoiceOcean-

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0 votes

fvkwbfghx suggestion Resolved


Anonymous 2016-07-12 15:31 1 comment
Has the answer

Hello, is there anything I can help you with?

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0 votes

Paymill suggestion Resolved

Hello,

Could you consider working with Paymill (https://www.paymill.com) payment provider?

Thanks!


Anonymous 2016-06-29 11:45 1 comment
Has the answer

Hi,

Could you please provide more information abou your company and clients? 

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0 votes

Invoice Entry question Resolved

i am very new to work with invoice, so please explain me about the invoice entry????


Anonymous 2016-06-21 04:41 1 comment
Has the answer

Hello,
could you please specify your question? What do you exactly need to know?

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0 votes

already paid error Resolved

how come you are asking me to pay again !!?!?


Anonymous 2016-06-17 14:43 1 comment
Has the answer

Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.

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0 votes

Reconciliation report suggestion Resolved

Could you please make possible to do reconciliation report regarding one particular client (issued invoices against paid amount)?

Thank you.


Anonymous 2016-06-16 11:37 1 comment
Has the answer

Hello

I think we can offer you something. Can you send an example of such a report? I'll make sure that our solution fits your needs.

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0 votes

iPhone App question Resolved

Do you have an iPhone app?


Anonymous 2016-06-15 05:06 1 comment
Has the answer

Hello, yes we do. You can download it from the App Store: http://apple.co/1sRnZns

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0 votes

Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?


Anonymous 2016-06-01 16:04 1 comment
Has the answer

Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.

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0 votes

NB N question Resolved


Anonymous 2016-05-30 02:50 1 comment
Has the answer

Hello,
is there anything I can help you with?

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0 votes

IT AS A CHARLLENGRS error Resolved

pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK


Anonymous 2016-05-23 12:32 1 comment
Has the answer

Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.

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0 votes

vat id question Resolved

Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now


Anonymous 2016-05-23 11:30 1 comment
Has the answer

Hello, could you specify your question?
Kind regards

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0 votes

activation? how and where? suggestion Resolved


Anonymous 2016-05-21 03:17 1 comment
Has the answer

Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.

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0 votes

Change date question Resolved

Hello, I´m located in Costa Rica, but when I make a new invoice the date and hour is 12 + from here, how can I change it?


Anonymous 2016-05-18 01:46 2 comments
Has the answer

Hello,
the date and the hour are based on the account location.
Please provide us with your e-mail address, we will check this out.

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0 votes

Sales Report question Resolved

Hello, it´s anyway to get report about payment method? per example how can I get cash payment report or credit card payment report?

Thanks


Anonymous 2016-05-14 00:48 1 comment
Has the answer

Hello,
you can generate only a cash report by going to Reports > Reports list > Cash report. We don´t have separate reports for other payment methods.

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0 votes

Rachunek suggestion Resolved

Jak wystawić rachunek "zaliczkowy" np. w dwóch ratach


Anonymous 2016-04-21 15:32 0 comments
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0 votes

mister ajad khan suggestion New

Parasa raja


Anonymous 2016-04-05 06:53 5 comments
Has the answer

I am not sure if I understand your problem, could you please specify your question?

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2 votes

We need to integrate with Authorize.net with automatic recurring payment.


Anonymous 2016-04-02 09:02 1 comment
Has the answer

Thank you for your suggestion!
If it gains a significant amount of votes, we will implement it.
Kind regards

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0 votes

Paint zum suggestion Resolved


Anonymous 2016-03-28 20:50 1 comment
Has the answer

Hello,
could you please specify your suggestion?

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0 votes

Custom Documents error Resolved

Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.


Anonymous 2016-03-16 14:01 3 comments
Has the answer

Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.

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1 vote

Translations error Resolved

When the documents are issued in Georgian language, some fields are not translated:
1. in all documents: "tel". and "fax" labels. in Georgian "tel" must be "ტელ." and "fax" must be "ფაქსი"
2. In Estimates: "Printed at" label must be "გამოშვების თქრიღი"
3. In Prepayment invoices: related "Estimate" label must be "შეკვეთა" and "Razem" label must be "სულ"
4. In Final Invoices: "related prepayment invoices" label must be "შესაბამისი საავანსო ინვოისები"

I have attached appropriate documents and marked fields to be translated with yellow.


Anonymous 2016-03-14 11:39 1 comment
Has the answer

Thank you for the suggestion!
We added mentioned translations to the system.

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0 votes

Users and privileges suggestion Resolved

We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?


Anonymous 2016-03-12 11:18 1 comment
Has the answer

You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.

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0 votes

due date error Resolved

When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow


Anonymous 2016-03-11 19:23 1 comment
Has the answer

Thank you for reporting that. The translation has been updated.
Kind regards

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0 votes

Additional invoice field question Resolved

Additional Invoice field doesn't appear in the invoice. Is that some kind of malfunction or invoice template should be edited?


Anonymous 2016-03-11 18:02 1 comment
Has the answer

Hi,
which invoice template do you use?

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