0 votes

Multiple Bank Accounts question Resolved

Is there an option to add multiple bank accounts?


Anonymous 2016-03-11 09:52 1 comment
Has the answer

Yes, you can add multiple bank accounts. In order to do so go to Settings > Company/Department > Add new bank account

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0 votes

Income / All documents error Resolved

in Income / All documents dashboard total gross price is not shown correctly, because the total sum of the estimate and invoices related to this estimate are calculated. The gross sum must not include the estimate amount, but only the amounts of the invoices related to this estimate.


Anonymous 2016-03-11 09:35 1 comment
Has the answer

The amount reflected as a summary of the column “gross price” is a summary of all values shown on the page. In order to get a correct reflection of income, generate a corresponding report.

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0 votes

match the invoice suggestion Resolved

While adding the payment there is an option "Match the invoice". how can we use that function?


Anonymous 2016-03-11 09:20 1 comment
Has the answer

You can match every payment to a corresponding invoice. You have to issue the invoice first, and then, while generating the payment, select the invoice from the list.

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0 votes

users quantity question Resolved

Maximum users quantity is 10 and there is no way to add more users?


Anonymous 2016-03-07 22:15 1 comment
Has the answer

Hi, which subscription plan are you referring to?
Kind regards

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0 votes

I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.


up.268872 2016-03-07 12:04 1 comment
Has the answer

Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.

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0 votes

add payment functions question Resolved

While choosing the action "add payment" to the invoice, there is a check box "I need an Invoice" in the New Payment's Window. what's that for?


Anonymous 2016-03-05 19:10 1 comment
Has the answer

Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.

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0 votes

ined bandroom paswod suggestion Resolved

bandroom-34
password


Anonymous 2016-03-03 00:40 1 comment
Has the answer

Hi, is there anything that I can help you with?
Best regards

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0 votes

estimate status question Resolved

while all prepayment invoices and final invoice are payed , related estimate status remains to be issued. Should it be updated automatically as payed or we should update the status manually?


Anonymous 2016-02-25 14:14 2 comments
Has the answer

Hi, you should update the status manually.

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3 votes

Hi invoiceOcean team,

I really would appreciate if you could add
1. Notes (general and private) also to be exported and imported by using xml file and
2. File Attachments as link URL - as you do not support the uploaded files URL's to be exported too.

This would be a great combination to be used to transfer data from one account to another...

Best Regards...


Anonymous 2016-02-24 12:10 1 comment
Has the answer

Hello! We are planning to implement those features in the future. I don't have the timeframes currently - it depends on how many users would demand this.

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0 votes

I have an invoice that has been issued, partially paid, and then a credit note has been issued for the outstanding amount. It's driving my accountant mad that it's still showing as owing after the issuance of the credit note. Is there any way of having it move from the outstanding category to something different signifying that it's been settled?


up.268872 2016-02-05 10:52 1 comment
Has the answer

Unfortunatelly, It's not possible at the moment.

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6 votes

I run an e-commerce store on the Shopify platform and have been using InvoiceOcean for over a year now to manage my business (includes wholesale, Shopify, Amazon, and other sales channels). At the end of the month I have to manually create invoices individually in InvoiceOcean to match every purchase completed that month through the Shopify platform (same for Amazon). As the business grows and the corresponding number of invoices, this is becoming a very time consuming task.

It would be great if you created integration between InvoiceOcean and Shopify, where an invoice would be generated automatically, or with minimum manual effort after each purchase through Shopify. This can be done through their app system (https://apps.shopify.com). I think there is a good business case for you to do so as Shopify is one of the largest platforms currently on the market and quickly growing. I'd be happy to upgrade to a higher plan, or purchase the Shopify app, as the time saving at month-end would easily justify this. As an alternative can I use your API to create some sort of an integration?


up.268872 2016-02-05 10:45 1 comment
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2 votes

This would help a lot, as its a bit odd make the conversion only at the end of the Invoice.


Anonymous 2016-01-11 18:26 1 comment
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1 vote

I would be helpful to generate a receipt when a payment is done, and link the two, if the invoice is paid in cash, you still need a receipt generated. Same should work for partial payments, as you'll have more than one receipts for an Invoice.


Anonymous 2016-01-11 18:19 2 comments
Has the answer

Thank you for your suggestion! We will be thinking about this feature in our updates.

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0 votes

User Accounts in a Pro account question Resolved

I have two 'companies' in my account, one for testing pre release payments etc (XXX-test) and one for the production version (XXX). In my Pro account, I am entitled to five users across three companies.

I am trying to enable access to three people, me (as the manager and for accounting purposes) and two other guys in my company (developers to build the platform in test, then deploy on main site).

I have created access for me and one other in both companies. When I went to give access to the third user, it will only let me do it in one company and I am at a loss to why, as I think I should be able to give access to two more people to both 'companies'.

Does the number of users in each company count towards the total of 5?


Anonymous 2015-08-18 16:59 1 comment
Has the answer

Hi, who are you? What's your account name or e-mail?

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0 votes


Anonymous 2015-07-31 09:38 1 comment
Has the answer

Hi there, I would love to help you but I need some more information. Which bill? What account?

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0 votes

International Company question Resolved

Hello!

i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.

thanks for your time! Wendy


Anonymous 2015-07-27 20:21 1 comment
Has the answer

Hello Wendy,

I don't quite understand your question. What kind of assist you need with the bank account?  Could you please specify it more? 


Kind Regards,
Malgorzata Kozicka

--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean

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0 votes

Delete Account question Resolved

I accidentaly opened multiple accounts. How do I delete an account?


Anonymous 2015-07-08 12:26 1 comment
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0 votes

simplify template edit suggestion Resolved

Hello
it's very hard to modify the invoice/document templates or operate on settings
Could you please simplfy? :-)
Thanks!
Marco


Anonymous 2015-07-07 16:32 1 comment
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0 votes

delete company question Resolved

Hi
how i can dele a company or department?
Thanks
Marco


Anonymous 2015-07-07 16:31 0 comments
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0 votes

payment question Resolved

Please check payment on my acct. just made payment this month and it's asking for another payment


Anonymous 2015-04-21 20:18 1 comment
Has the answer

Hi,

I would love to help you but you even didn`t gave any payment or contact information/ e-mail address.


Pozdrawiam,
Malgorzata Kozicka

--
Malgorzata Kozicka
e-mail: malgorzata@radgost.com
www.radgost.com

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0 votes

logo suggestion Resolved

How do I add a company logo to an invoice


Anonymous 2015-04-09 12:00 1 comment
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0 votes

I allready paid suggestion Resolved

Please actualize


Anonymous 2015-03-23 22:15 1 comment
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5 votes

Custom Fields suggestion New

We need some custom fields on the invoice, like Ordered By and Delivery Note. We are presently evaluating Invoice Ocean up against QuickBooks Online. They have a number of custom fields that you name based on your own needs and the data entered become part of the database and reports. Is this something you are considering?


Anonymous 2015-03-16 10:38 1 comment
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0 votes

Translation needed error Resolved

Hello,

I'm trying to create a deposit invoice but a translation part is missing : all the table labels seems to be in polish for the "related quotation".
you can see a screenshot here : https://www.dropbox.com/s/upjhbqyox5y50nd/Capture%20d%27%C3%A9cran%202015-02-06%2011.58.29.png?dl=0

Thx for your corrections.


Anonymous 2015-02-06 12:04 1 comment
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0 votes

bogdan.rusu@aiesec.net error Resolved

I'm attempting to create a new template by adapting the Default Blue, so I tried to load this as a base in the editor but for some reason the "Insert template example" functionality does not seem to work (it's not changing the template code, nor the css code). Is there any way to go around this issue?
If the functionality is still under development, maybe as a temporary workaround you could share on the forum or in the knowledge base the Default Blue template (and associated CSS file) so that we could open them manually and copy/paste the code.


Anonymous 2015-02-05 22:35 0 comments
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