Hello,
could you please specify what and where are you trying to copy, and which 4 lines are only being copied? Please send a screenshot of the problem.
Your invoice function is very good and user-friendly
Is it possible can change title become Quotation or Purchase Order?
It willl be more good for using b
Hello,
yes, you can change the name Proforma for example to your own entry, you can do so in Settings -> Account settings -> Print settings, in the "Custom document names" section.
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?
This should be unlimited like the note box at the end.
Thanks
Usman
Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.
sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.
Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.
Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO
Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał
Hello,
if you want to add invoices from your suppliers (including also all the data on the invoie), you have to enable the 'Expenses' on your InvoiceOcean account.
To do go to: Settings > Account settings > Your account > Expenses > checkbox 'Expenses' > Save.
Afterwards, you just simply have to add new expense (Expenses > Add new expense)
Kind regards,
due to our Terms of Service, removing the phrase ‘Generated in InvoiceOcean.com’ from the invoice footer is priced at 20% of the value of the User’s current subscription plan.
do you want me to perform a proforma invoce regarding to said matter?
saam36000@gmail.com suggestion New
Hello,
how can we help you with the InvoiceOcean?
Kind regards,
Michał
invoicing Czech Republic question New
Dear Team,
Could I use your program to invoicing Czech Republic companies according to the invoice rules?
Hello,
we do have a version of the system for the Czech Republic market: https://bitfaktura.cz/
Using any version of our system you can of course issue invoices for companies in any country.
Best regards,
Kacper
Pages invoice template suggestion New
I’ve tried to copy this onto a text, but get last 4 lines ONLY
Hello,
could you please specify what and where are you trying to copy, and which 4 lines are only being copied? Please send a screenshot of the problem.
Best regards,
Kacper
Invoice and Quotation functions suggestion New
Your invoice function is very good and user-friendly
Is it possible can change title become Quotation or Purchase Order?
It willl be more good for using b
Hello,
yes, you can change the name Proforma for example to your own entry, you can do so in Settings -> Account settings -> Print settings, in the "Custom document names" section.
Best regards,
Kacper
Thdhf suggestion New
Hdhe
Rega hawlery error New
/Blocked
Hello,
could you please specify, what exactly is the error you are trying to report?
Best regards,
Kacper
0943757806 suggestion New
Payments API problem error New
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
Hello,
thank you for contacting us. Your report has been forwarded to our developers.
Best regards,
Kacper Seta
CLAIM ABOUT MISSING DATA suggestion New
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
RESEND
URGENT
Dear Michał Borkowski
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Thank you
Best regards
Doan Dan
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
Dear Michal Borkowski
Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de
---
Hilfe zum System:
FAQ: http://invoiceocean.de/faq
---
Aktuelles:
Twitter: http://twitter.com/InvoiceOceanDE
Google+: http://google.com/+InvoiceOceanDE
Facebook: http://facebook.com/InvoiceOceanDE
to show selling prices for sold before suggestion New
showing on the invoice price sold for who what prices
How to add unlimited text in item detail or Text line? question New
Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?
This should be unlimited like the note box at the end.
Thanks
Usman
Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.
Please suggestion New
Please
Hello,
how can we help you?
Please suggestion New
Please
Issuer is not displayed for invoices created from API error New
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
englisj suggestion New
Coumpound
removing footer suggestion New
Hello.. How do I remove the "powered by invoice ocean" that appears at the bottom right of my invoices?
Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.
Shipping costs question New
Hi Ive been trying your services via the 30 day trial and I cant seem to find a way to add shipping costs to our invoices. Can you help with that?
Hello,
we do not provide such document like the 'shipping costs'.
However, you may create your own, custom name of a document
(https://help.invoiceocean.com/903237-Custom-document-names).
Kind regards,
Michał
numbering for document Client order in expenses question New
sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.
Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.
Hứa Tiến Hứa Tiên suggestion New
hứa tiến hứa tiên
purchase order suggestion New
Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO
how do you add a new supplier suggestion New
how do you add a new supplier its not like adding a new client
Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał
how do you change from one company to another on this software question New
how to change and invoice from one company to another if you have several companies setup or divisions
Hello,
regarading your query, please find this instruction to be helpful: (https://help.invoiceocean.com/23396236-How-to-change-the-company-division-while-performing-the-invoice-).
Kind regards,
Michał
Suppliers question New
Hi is there anywhere I can enter in suppliers and invoice data received from them ?
Hello,
if you want to add invoices from your suppliers (including also all the data on the invoie), you have to enable the 'Expenses' on your InvoiceOcean account.
To do go to: Settings > Account settings > Your account > Expenses > checkbox 'Expenses' > Save.
Afterwards, you just simply have to add new expense (Expenses > Add new expense)
Kind regards,
Footer suggestion New
I want to remove footer invoice ocean.
How can i remove it?
Any charges??
Hello,
due to our Terms of Service, removing the phrase ‘Generated in InvoiceOcean.com’ from the invoice footer is priced at 20% of the value of the User’s current subscription plan.
do you want me to perform a proforma invoce regarding to said matter?
Kind regards,
kawsar praise New
hkfdtyg