Hello,
you are contacting InvoiceOcean.com, the creator of the software used for issuing invoices. If you have received an invoice issued in our system, you need to contact the company you bought the product from, not InvoiceOcean. We do not sell any kind of masks, you are contacting a wrong company.
Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?
This should be unlimited like the note box at the end.
Thanks
Usman
Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.
sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.
Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.
InvoiceOcean allows you to change the format of invoice numbering, in order to do this navigate to Settings > Account settings > Invoice numbering > Default format of invoice numbering and select your preferred option. Whenever you create a new invoice the new numbering format will apply to all new invoices, the old invoices will remain unchanged, but can be changed manually. To go back to the default settings, repeat the process.
1. You need to create buying documents in expenses.
2. To make a document based on Proforma Invoice just go to the invoice preview and on top of the menu click "More options" > "add similar" and then change the Kind of document. Also you have an option - Convert to invoice.
Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO
Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał
chat doesn't work question New
hi
is it possible transform a quote in order and an order in ivoice?
Hello,
our chat does work, you have received an answer to your question. Just in case, I will paste it here too:
You can create Proforma invoice or Estimates from which you can create an invoice.
It is not possible to issue a transport document in InvoiceOcean.
Best regards,
Kacper Seta
Did not receive my purchase yet. suggestion New
Bought a predator mask and still haven't received it.
Hello,
you are contacting InvoiceOcean.com, the creator of the software used for issuing invoices. If you have received an invoice issued in our system, you need to contact the company you bought the product from, not InvoiceOcean. We do not sell any kind of masks, you are contacting a wrong company.
Best regards,
Kacper Seta
snod suggestion New
kkddk
Gyriigohd@yyyshgmail praise Resolved
Hurry gtraqrfetg@guygu f
Custom translations error New
Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers
Can you please send us examples (with suggestion of correct translations) of those incorrect phrases in Spanish?
Payments API problem error New
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
Hello,
thank you for contacting us. Your report has been forwarded to our developers.
Best regards,
Kacper Seta
CLAIM ABOUT MISSING DATA suggestion New
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
RESEND
URGENT
Dear Michał Borkowski
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Thank you
Best regards
Doan Dan
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
Dear Michal Borkowski
Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de
---
Hilfe zum System:
FAQ: http://invoiceocean.de/faq
---
Aktuelles:
Twitter: http://twitter.com/InvoiceOceanDE
Google+: http://google.com/+InvoiceOceanDE
Facebook: http://facebook.com/InvoiceOceanDE
to show selling prices for sold before suggestion New
showing on the invoice price sold for who what prices
0943757806 suggestion New
dgrchat@gmail.com error Resolved
Ha123455
How to add unlimited text in item detail or Text line? question New
Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?
This should be unlimited like the note box at the end.
Thanks
Usman
Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.
Please suggestion New
Please
Hello,
how can we help you?
Please suggestion New
Please
Issuer is not displayed for invoices created from API error New
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
englisj suggestion New
Coumpound
removing footer suggestion New
Hello.. How do I remove the "powered by invoice ocean" that appears at the bottom right of my invoices?
Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.
Shipping costs question New
Hi Ive been trying your services via the 30 day trial and I cant seem to find a way to add shipping costs to our invoices. Can you help with that?
Hello,
we do not provide such document like the 'shipping costs'.
However, you may create your own, custom name of a document
(https://help.invoiceocean.com/903237-Custom-document-names).
Kind regards,
Michał
numbering for document Client order in expenses question New
sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.
Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.
Documents numbering question Resolved
How can I make Document numbering for our company "Purchase order" ?
Hello,
InvoiceOcean allows you to change the format of invoice numbering, in order to do this navigate to Settings > Account settings > Invoice numbering > Default format of invoice numbering and select your preferred option. Whenever you create a new invoice the new numbering format will apply to all new invoices, the old invoices will remain unchanged, but can be changed manually. To go back to the default settings, repeat the process.
Kind regards,
Bagi
document flow question Resolved
Dear Ocean Team.
we have following documents in our work
Sales documents sequence:
Angebot(estimate) > Proforma Rechnung (proforma Invoice) > Rechnung (invoice) > Liefershein
Buying documents sequence:
Bestellanfrage (quotation request) > Bestellung (Purchase order) > Eingangsrechnung (incoming Invoice)
with sales documents we do this in "Income" button.
1. But where i need to make buying documents? in expenses or warehousedocuments?
2. Also, can i make Bestellung (Purchase order) document from the document Proforma Invoice,
with saving all product positions inside of the document?
Dear Ocean User,
1. You need to create buying documents in expenses.
2. To make a document based on Proforma Invoice just go to the invoice preview and on top of the menu click "More options" > "add similar" and then change the Kind of document. Also you have an option - Convert to invoice.
Kind regards,
Bagi
Hứa Tiến Hứa Tiên suggestion New
hứa tiến hứa tiên
To make beanies suggestion Resolved
I will like to join
purchase order suggestion New
Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO
how do you change from one company to another on this software question New
how to change and invoice from one company to another if you have several companies setup or divisions
Hello,
regarading your query, please find this instruction to be helpful: (https://help.invoiceocean.com/23396236-How-to-change-the-company-division-while-performing-the-invoice-).
Kind regards,
Michał
how do you add a new supplier suggestion New
how do you add a new supplier its not like adding a new client
Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał