Hi guys, how can I convert an estimate to invoice?
We are contacting you from Colombia, my wife Sandra contacted you last week (sandra8197@hotmail.com) we are interested in your services, we are currently trying the demo version. She asked you to put the total amount of sold apparel (we make apparel wholesales) at the end of the invoice. Could you please confirm if you can do that for us?. Thanks
We have users who don't edit or delete on invoice. However, the system allows them to change the status of an invoice(Issued, Paid, Partially paid and Sent) from the invoice list. This needs needs to be prevented. Note that this has a big implication due to that someone can mark the invoice as paid while it was not paid.
Hello,
currently it is not possible to block Users from changing the Status of documents. I will pass the suggestion to our product development department. If other Users are also interested in such functionality, we encourage you to vote for this suggestion.
I've been working with the InvoiceOcean api in Retool to add and manage Invoices. I haven't been able to find anything regarding a logo though. I know it's possible to do via InvoiceOcean.com . But is their any way to add logo via the api?
Hello,
Indeed in our InvoiceOcean documentation there is no mention how to add a logo to a department. You can find the request to add a logo in our polish documentation for Fakturownia.pl, just remember to change the URL from fakturownia.pl to invoiceocean.com.
https://github.com/fakturownia/api#dep6
I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.
Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
Is it possible to issue invoices with different selling price to different customers from warehouse documents without having to key in manually the price each time
Hello,
I would like to inform that unfortunately such option is not available in the system.
You may add the different selling prices by adding the same product to a different warehouses (Product edit > checkbox 'Separate sales price for warehouses').
Kind regrads,
Hello, invoiceocean maybe can calculate profit of warehouse with report by api? I mean i have baselinker account that i have all information there. If is possible to take by api all information for this report?
Thank you for using InvoiceOcean.
Unfortunately we do not have this option available in our API. You can check our API services at: https://github.com/InvoiceOcean/api
If you have more questions, do not hesitate to contact us
Hello,
InvoiceOcean allows you to add additional issuer as well as adding recipient.
To add issuer, click on preview of the invoice > Edit > underneath Seller button click "Edit" > recipient click on the invoice > Edit > underneath Buyer button click "Edit" > recipient > Save.
Kind regards,
I have issues, the pages are quite large and the PAID sign is split into 2 pages sometimes. How can I print it out all in one page or 2 but organised?
Thanks
Hello,
the amount of pages depends on the amount of data on your invoice / the invoice template. You can try changing the invoice template, or changing the font size. In Settings -> Account settings -> Print settings, in the Customize print with CSS field you can paste the below code and change the value of px to change the font size.
.invoice_outline * { font-size: 12px; }
cancel suggestion Resolved
I want to cancel this account
Hello,
please visit our knowledge base, where we´ve described with details how to delete an account: http://help.invoiceocean.com/957621-How-to-delete-an-account-on-InvoiceOcean-
Paymill suggestion Resolved
Hello,
Could you consider working with Paymill (https://www.paymill.com) payment provider?
Thanks!
Hi,
Could you please provide more information abou your company and clients?
DEBIT NOTE suggestion Resolved
Hello,
how can we help you?
convert an estimate to invoice question Resolved
Hi guys, how can I convert an estimate to invoice?
We are contacting you from Colombia, my wife Sandra contacted you last week (sandra8197@hotmail.com) we are interested in your services, we are currently trying the demo version. She asked you to put the total amount of sold apparel (we make apparel wholesales) at the end of the invoice. Could you please confirm if you can do that for us?. Thanks
The Ven suggestion Resolved
Hello,
how can I help you?
Best regards,
Natalia.
iPhone App question Resolved
Do you have an iPhone app?
Hello, yes we do. You can download it from the App Store: http://apple.co/1sRnZns
PDF Bill for phone # 03999115 suggestion Resolved
Dear Sirs ,
We kindly ask you , to provide us by email , the PDF bill , for June -2023 ,related to phone # 03999115
Regards.
Hello,
you are contacting the wrong company, InvoiceOcean is an online invoicing software, we do not issue bills for your phone.
Best regards,
Kacper
Prevevent users from changing the invoice status suggestion Resolved
We have users who don't edit or delete on invoice. However, the system allows them to change the status of an invoice(Issued, Paid, Partially paid and Sent) from the invoice list. This needs needs to be prevented. Note that this has a big implication due to that someone can mark the invoice as paid while it was not paid.
Thank you
Hello,
currently it is not possible to block Users from changing the Status of documents. I will pass the suggestion to our product development department. If other Users are also interested in such functionality, we encourage you to vote for this suggestion.
Best regards,
Kacper
Low inventory notifiacation via email , whatsapp or pop up no page suggestion Resolved
Is it possible to add a logo with the api? question Resolved
I've been working with the InvoiceOcean api in Retool to add and manage Invoices. I haven't been able to find anything regarding a logo though. I know it's possible to do via InvoiceOcean.com . But is their any way to add logo via the api?
Hello,
Indeed in our InvoiceOcean documentation there is no mention how to add a logo to a department. You can find the request to add a logo in our polish documentation for Fakturownia.pl, just remember to change the URL from fakturownia.pl to invoiceocean.com.
https://github.com/fakturownia/api#dep6
Best regards,
Kacper
parsad gurung suggestion Resolved
Hello,
How may we help you?
Michał
Gyriigohd@yyyshgmail praise Resolved
Hurry gtraqrfetg@guygu f
Changing the product purchase price in a AG document to be reflected in all RW documents question Resolved
I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.
Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.
Sales Report question Resolved
Hello, it´s anyway to get report about payment method? per example how can I get cash payment report or credit card payment report?
Thanks
Hello,
you can generate only a cash report by going to Reports > Reports list > Cash report. We don´t have separate reports for other payment methods.
PDF suggestion Resolved
Hi,
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
Best Rgds
Hi,
Thank you for your suggestion. This feature is now available.
Kind Regards,
Issuing invoice with different selling price to different customers question Resolved
Hi
Is it possible to issue invoices with different selling price to different customers from warehouse documents without having to key in manually the price each time
Hello,
I would like to inform that unfortunately such option is not available in the system.
You may add the different selling prices by adding the same product to a different warehouses (Product edit > checkbox 'Separate sales price for warehouses').
Kind regrads,
About profit calculation suggestion Resolved
Hello, invoiceocean maybe can calculate profit of warehouse with report by api? I mean i have baselinker account that i have all information there. If is possible to take by api all information for this report?
Hello,
Thank you for using InvoiceOcean.
Unfortunately we do not have this option available in our API. You can check our API services at: https://github.com/InvoiceOcean/api
If you have more questions, do not hesitate to contact us
Seller as Issuer / Buyer as Recipient question Resolved
Hello,
Is there a way to change the denomination of
Buyer --> Issuer
Seller --> Recipient
on the top of the invoices?
Hello,
InvoiceOcean allows you to add additional issuer as well as adding recipient.
To add issuer, click on preview of the invoice > Edit > underneath Seller button click "Edit" > recipient click on the invoice > Edit > underneath Buyer button click "Edit" > recipient > Save.
Kind regards,
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MD JISAN
0568515788
BANK
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Hello,
could you please specify your suggestion?
Delete Account question Resolved
I accidentaly opened multiple accounts. How do I delete an account?
Mohamed suggestion Resolved
Hello,
Is there any problem, that I can help You to solve out?
Wish You a wonderful day.
Paypal question Resolved
من تو ایرانم چگونه میتونم از پی پال استفاده کنم؟
Hello,
here you can find a tutorial:
http://help.invoiceocean.com/583884-How-to-integrate-your-PayPal-account-
If you have any further questions, we are at your disposal.
invoice suggestion Resolved
I would like to create an invoice
PDF suggestion Resolved
I have issues, the pages are quite large and the PAID sign is split into 2 pages sometimes. How can I print it out all in one page or 2 but organised?
Thanks
Hello,
the amount of pages depends on the amount of data on your invoice / the invoice template. You can try changing the invoice template, or changing the font size. In Settings -> Account settings -> Print settings, in the Customize print with CSS field you can paste the below code and change the value of px to change the font size.
.invoice_outline * { font-size: 12px; }
Best regards,
Kacper