if you want to delete an invoice, please go to Income>Invoice>mark checkbox on the left, near indicated invoice number>Delete.
Another way to delete an invoice is to click on invoice to see its preview, then click Delete.
The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.
I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.
in Income / All documents dashboard total gross price is not shown correctly, because the total sum of the estimate and invoices related to this estimate are calculated. The gross sum must not include the estimate amount, but only the amounts of the invoices related to this estimate.
The amount reflected as a summary of the column “gross price” is a summary of all values shown on the page. In order to get a correct reflection of income, generate a corresponding report.
right now we do not offer such application.
Although our programmers plan to work on one in the nearest future.
You may still login into your account via browser (ie. Chrome) on your mobile.
while all prepayment invoices and final invoice are payed , related estimate status remains to be issued. Should it be updated automatically as payed or we should update the status manually?
Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.
i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.
I sug est that maybe you should have a low inventory alert pero product, Let say its set up to alert when 5 items are left, this coulb via email, whatsapp or a pop up window that notifies that iventory has reached and recomends replenishing. Its a pain to look throught each pagem especially when you have a wide variety of products.
thank you for the suggestion.
Could you please add this suggestions here: http://invoiceocean.helpocean.com/
We will consider said function as we would receive more requests on that matter.
Currently we do not have such optionb ut we will be thinking about implemeting saidfeature in our program updates.
HOW DO I QUOTE PRODUCTS WITHOUT DISCOUNT IN THE INVENTORY ? EVERY TIME I QUOTE A PRODUCT TO A FUTURE CLIENT THE SYSTEM DISCOUNT IT IN THE INVENTORY AS IF A SALE HAD OCCURRED.
I have two 'companies' in my account, one for testing pre release payments etc (XXX-test) and one for the production version (XXX). In my Pro account, I am entitled to five users across three companies.
I am trying to enable access to three people, me (as the manager and for accounting purposes) and two other guys in my company (developers to build the platform in test, then deploy on main site).
I have created access for me and one other in both companies. When I went to give access to the third user, it will only let me do it in one company and I am at a loss to why, as I think I should be able to give access to two more people to both 'companies'.
Does the number of users in each company count towards the total of 5?
payment question Resolved
Please check payment on my acct. just made payment this month and it's asking for another payment
Hi,
I would love to help you but you even didn`t gave any payment or contact information/ e-mail address.
Pozdrawiam,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: malgorzata@radgost.com
www.radgost.com
Delete an Invoice question Resolved
How to?
Thanks.
Dear Sirs,
if you want to delete an invoice, please go to Income>Invoice>mark checkbox on the left, near indicated invoice number>Delete.
Another way to delete an invoice is to click on invoice to see its preview, then click Delete.
Michał Borkowski
--
Michał Borkowski
e-mail: michal.borkowski@fakturownia.pl
www.fakturownia.pl
Searchable Custom Fields suggestion Resolved
The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.
Hello,
I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.
Kind Regards,
Michał Borkowski
--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
NB N question Resolved
Hello,
is there anything I can help you with?
Income / All documents error Resolved
in Income / All documents dashboard total gross price is not shown correctly, because the total sum of the estimate and invoices related to this estimate are calculated. The gross sum must not include the estimate amount, but only the amounts of the invoices related to this estimate.
The amount reflected as a summary of the column “gross price” is a summary of all values shown on the page. In order to get a correct reflection of income, generate a corresponding report.
Android mobile app question Resolved
Hi im ready to buy but i cant see android apo in play store..pls help
Hello,
right now we do not offer such application.
Although our programmers plan to work on one in the nearest future.
You may still login into your account via browser (ie. Chrome) on your mobile.
Life suggestion Resolved
Dzień dobry,
proszę o przesłanie doprecyzownego zapytania.
Pozdrawiam
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
Change date question Resolved
Hello, I´m located in Costa Rica, but when I make a new invoice the date and hour is 12 + from here, how can I change it?
Hello,
the date and the hour are based on the account location.
Please provide us with your e-mail address, we will check this out.
estimate status question Resolved
while all prepayment invoices and final invoice are payed , related estimate status remains to be issued. Should it be updated automatically as payed or we should update the status manually?
Hi, you should update the status manually.
add payment functions question Resolved
While choosing the action "add payment" to the invoice, there is a check box "I need an Invoice" in the New Payment's Window. what's that for?
Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.
International Company question Resolved
Hello!
i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.
thanks for your time! Wendy
Hello Wendy,
I don't quite understand your question. What kind of assist you need with the bank account? Could you please specify it more?
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
logo suggestion Resolved
How do I add a company logo to an invoice
invoice number question Resolved
In what cases does Invoice Ocean Void an existing invoice number? Can you get a listing of those voided invoices
Hello,
could you please provide me with more details, some examples?
In InvoiceOcean you may edit invoice number unless it has already been fiscalized.
kind regards,
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
5679yg suggestion Resolved
Ryyh89
07810140450 suggestion Resolved
Hello,
how can we help you?
Softuwer suggestion Resolved
Softuwerdeveshansabjat
Hello, how may I help you?
IT AS A CHARLLENGRS error Resolved
pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK
Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.
Low invetory notifications suggestion Resolved
I sug est that maybe you should have a low inventory alert pero product, Let say its set up to alert when 5 items are left, this coulb via email, whatsapp or a pop up window that notifies that iventory has reached and recomends replenishing. Its a pain to look throught each pagem especially when you have a wide variety of products.
Hello,
thank you for the suggestion.
Could you please add this suggestions here: http://invoiceocean.helpocean.com/
We will consider said function as we would receive more requests on that matter.
Currently we do not have such optionb ut we will be thinking about implemeting saidfeature in our program updates.
Kind regards,
activation? how and where? suggestion Resolved
Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.
tneis suggestion Resolved
Hello, how may we help you?
apa yang anda kerjakan suggestion Resolved
Aku belum mengerti, yang anda tawarkan?
Hello, how can I help you?
INVENTORY PROBLEM question Resolved
HOW DO I QUOTE PRODUCTS WITHOUT DISCOUNT IN THE INVENTORY ? EVERY TIME I QUOTE A PRODUCT TO A FUTURE CLIENT THE SYSTEM DISCOUNT IT IN THE INVENTORY AS IF A SALE HAD OCCURRED.
Hi,
from my understanding your problem seems to be automatically applied product discounts to clients you may not wish to give those discounts to.
You may assign a discount to a specific client instead of product.
Apologies if I misunderstood your question, please feel free to contact me again if you seek further assistance.
Thanks for using our software,
Filip
How do I make a payment? question Resolved
Need to make a payment. Can't get into settings.
Hi,
I am happy to hear you had a positive experience with InvoiceOcean :)
In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.
The system will guide you step by step through the payment process.
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
User Accounts in a Pro account question Resolved
I have two 'companies' in my account, one for testing pre release payments etc (XXX-test) and one for the production version (XXX). In my Pro account, I am entitled to five users across three companies.
I am trying to enable access to three people, me (as the manager and for accounting purposes) and two other guys in my company (developers to build the platform in test, then deploy on main site).
I have created access for me and one other in both companies. When I went to give access to the third user, it will only let me do it in one company and I am at a loss to why, as I think I should be able to give access to two more people to both 'companies'.
Does the number of users in each company count towards the total of 5?
Hi, who are you? What's your account name or e-mail?
Save abut my invoice/ send Again to my Email question Resolved
zkgrmaltd2021@gmail.com
Hello,
how can I help you? If you are looking for your invoice for the subscription plan, you can find it in Account settings.
https://help.invoiceocean.com/76394788-Subscription-invoices-on-invoiceocean-com-where-to-find-them-
Best regards,
Kacper