Hi I just paid for a 12 month subscription and now I can't access my account. I get the following message below. Is it just an unfortunate coincidence or is there something wrong with my subscription?
Thanks,
Nigel
Maintenance break
Sorry for the inconvenience.
The maintenance won't take long. Your data is still safe and secure.
Hi Nigel,
regarding your message about system maintentance info, it is in fact an unfortunate coincidence.
Once in a while it is necessary to do some little work on servers, but we try to make it as fast as possible.
Yet again, we are sorry, everything is working fine again.
Hi all, I need more unique selectors in the invoice preview html elements. It would really help if you give every invoice item a unique class or id.
Here in Argentina our invoices must be printed over a fiscal form. So I need to style the position of the invoice data to be printed in special places over the form.
Please, let me know if you can help me with this request.
You may changes the way your invoice looks by changing it in CSS. In order to do so go to Settings > Account settings > Print settings > Customize print with CSS.
YOU SHOULD ADD IN YOUR OPTIONS PRODUCTION FORMULA BECAUSE A FINISHED PRODUCT NEEDS SOME MATERIAL O RAW MATERIAL. Do not misunderstand me YOUR SYSTEM IS AMAZING BUT THIS IS ONLY A SUGGESTION. I WOULD LIKE TO HAVE AN OPTION TO SEE HOW MUCH QUANTITY NEED OF RAW MATERIAL TO MADE SOME PRODUCT(S).
thanks for your kind words. At InvoiceOcean we value your feedback and we constantly try to perfect our product. I have forwarded your suggestion to our programmers.
HOW DO I QUOTE PRODUCTS WITHOUT DISCOUNT IN THE INVENTORY ? EVERY TIME I QUOTE A PRODUCT TO A FUTURE CLIENT THE SYSTEM DISCOUNT IT IN THE INVENTORY AS IF A SALE HAD OCCURRED.
Yes, you may insert the company logo.
Simply log into your account at invoiceocean.com, go to Settings -> Account settings -> Print settings (left hand side). It is best for your logo to be in either jpg or png. It also cannot exceed 1mb.
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
question suggestion Resolved
were do i put bank info and how long is the funding from payment
Hello,
Bank info can be added in Settings > Company / departments > Add new bank account.
I cannot quite understand what you mean by "how long is the funding from payment", would you care to elaborate further?
Have a great day.
Delete Account question New
How do I delete accounts
Hello,
In order to delete your account, you must provide the Customer Service with your Authorization Code.
Please become familiar with this entry on how to obtain your authorization code - http://help.invoiceocean.com/496962-How-to-obtain-your-Authorization-code-
Incremental payments question New
Does your invoice allow for partial and multiple payouts?
Hello,
Thank you for this suggestion. Our software allows for a partial payment status. What exactly do you have in mind regarding multiple payouts?
Kind Regards
down maintenance error Resolved
Hi I just paid for a 12 month subscription and now I can't access my account. I get the following message below. Is it just an unfortunate coincidence or is there something wrong with my subscription?
Thanks,
Nigel
Maintenance break
Sorry for the inconvenience.
The maintenance won't take long. Your data is still safe and secure.
Hi Nigel,
regarding your message about system maintentance info, it is in fact an unfortunate coincidence.
Once in a while it is necessary to do some little work on servers, but we try to make it as fast as possible.
Yet again, we are sorry, everything is working fine again.
Best regards,
Paul
Where do i find the recurrent invoce/expences list? question Resolved
Thanks in advance,
Nicolas
In order to have the enable recurring invoices, go to Settings > Account settings > Enable recurring invoices. .
More about recurring invoices you can find here - http://help.invoiceocean.com/488275-About-recurring-invoices
Customize print with CSS suggestion Resolved
Hi all, I need more unique selectors in the invoice preview html elements. It would really help if you give every invoice item a unique class or id.
Here in Argentina our invoices must be printed over a fiscal form. So I need to style the position of the invoice data to be printed in special places over the form.
Please, let me know if you can help me with this request.
Best regards,
Nicolas
Hello,
You may changes the way your invoice looks by changing it in CSS. In order to do so go to Settings > Account settings > Print settings > Customize print with CSS.
PRODUCTION FORMULA suggestion Resolved
YOU SHOULD ADD IN YOUR OPTIONS PRODUCTION FORMULA BECAUSE A FINISHED PRODUCT NEEDS SOME MATERIAL O RAW MATERIAL. Do not misunderstand me YOUR SYSTEM IS AMAZING BUT THIS IS ONLY A SUGGESTION. I WOULD LIKE TO HAVE AN OPTION TO SEE HOW MUCH QUANTITY NEED OF RAW MATERIAL TO MADE SOME PRODUCT(S).
Hi,
thanks for your kind words. At InvoiceOcean we value your feedback and we constantly try to perfect our product. I have forwarded your suggestion to our programmers.
Thanks for using our product,
Filip
INVENTORY PROBLEM question Resolved
HOW DO I QUOTE PRODUCTS WITHOUT DISCOUNT IN THE INVENTORY ? EVERY TIME I QUOTE A PRODUCT TO A FUTURE CLIENT THE SYSTEM DISCOUNT IT IN THE INVENTORY AS IF A SALE HAD OCCURRED.
Hi,
from my understanding your problem seems to be automatically applied product discounts to clients you may not wish to give those discounts to.
You may assign a discount to a specific client instead of product.
Apologies if I misunderstood your question, please feel free to contact me again if you seek further assistance.
Thanks for using our software,
Filip
logo question Resolved
Is it possible to insert the company logo somewhere for the editing of the invoice?
Thank you in advance
A.C
Hi,
Yes, you may insert the company logo.
Simply log into your account at invoiceocean.com, go to Settings -> Account settings -> Print settings (left hand side). It is best for your logo to be in either jpg or png. It also cannot exceed 1mb.
Hope this helps.
how do i delete my account suggestion Resolved
Please send us the information via email with the name of account and API KOD which is available in account seetings > integration
margin suggestion Resolved
Could you send me more information ?
templates suggestion Resolved
so if I want to modify the template I have to start with one in polish? Umm, that seems like a fixable problem...
which elements of templates, you want to modify ?
Can I issue a faktura zaliczkowa with your service? question Resolved
logo question Resolved
how do i add my company logo to my incoives?
To add logo you must go to menu Settings > Accounts settings > Print settings, and upload your logo
PDF suggestion Resolved
Hi,
I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.
Best Rgds
Hi,
Thank you for your suggestion. This feature is now available.
Kind Regards,