Hi,
I need to issue bilingual invoices/documents in English and Hebrew. Can I create a custom dictionary or xlm file that could be used for this purpose?
Hello,
the custom email templates option is included in the Enterprise subscription.
If you have any further questions, we are at your disposal.
Kind Regards
Hi, i see in english invoice the word ΦΠΑ this is in Greek language. Please change it to VAT rate or VAT. Keep ΦΠΑ only in Greek version.
Thanks a lot.
Hello, our API is independent from the programming language you use. It can be used with any language that allows to send POST/GET requests via HTTP or HTTPS (recommended).
Greetings.. I am currently using PKWiU field for my serial numbers. Is there a way to assign a serial number to my products? I also cannot find an RMA form and process for returned items.
Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?
Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.
tax suggestion New
how to change tax on all product
Hello,
you can change it by editing your products one by one.
If you have any further questions we are at your disposal.
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Payment suggestion New
Hello, how can we help you?
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There is a bypass to the protection...
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receive payment from my clients online suggestion New
hi
we would like to receive payment from our clients online ,,we based in south africa ,,,
ARE YOU ABLE TO DO THAT ?
Hello, please take a look at the list of integrations with payment providers http://invoiceocean.com/integrations-and-extensions#payments - if they offer such payments, it will be possible to use auto-payments in InvoiceOcean.
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Bilingual Invoices Documents question New
Hi,
I need to issue bilingual invoices/documents in English and Hebrew. Can I create a custom dictionary or xlm file that could be used for this purpose?
Hello,
please contact me via email at maria@invoiceocean.com in order to add a new translation to our software.
Kind Regards
add link and image in invoice mail template question New
Hi,
I would like to add a link with a button of my facebook page in the email template.
Like for exemple : ''Like us on facebook''
Is this possible ?
Thank you very much.
Hello,
the custom email templates option is included in the Enterprise subscription.
If you have any further questions, we are at your disposal.
Kind Regards
Footer question New
How to remove footer "InoiceOcean"?
Hello, the "InvoiceOcean" footer removal is an extra service and costs 20% of your subscription plan. We can issue a proforma invoice.
in english invoice error New
Hi, i see in english invoice the word ΦΠΑ this is in Greek language. Please change it to VAT rate or VAT. Keep ΦΠΑ only in Greek version.
Thanks a lot.
Hello,
You see ΦΠΑ because it is your default tax name. You can change it by going to Settings > Account settings > Configuration > Tax name
Check 02097835 suggestion New
Hello,
how can I help you?
Free trial period for a new client entering into a monthly subscription question New
We have clients doing a 30-day free trial with us before they decide to enter into a subscription. How do we do this using InvoiceOcean?
Could you please specify more the question? Every newly created account has a 30-day free trial.
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Hello,
how can I help you?
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Mehtas
Hello,
how can I help you?
Cancelling my trial account question New
Dear
Please let me know how I can cancel my trial account as I will no longer need this service.
Hello, please visit our Knowledge Base:
http://help.invoiceocean.com/957621-How-to-delete-an-account-on-InvoiceOcean-
I made an invoice but after saving the ammounts changed error New
Please contact with me as soon as possible.
nsitsanis@speakt.com
You added the same screen shot twice.
API question New
Do you have an API other than PHP?
Hello, our API is independent from the programming language you use. It can be used with any language that allows to send POST/GET requests via HTTP or HTTPS (recommended).
RMA and Serial Numbers question New
Greetings.. I am currently using PKWiU field for my serial numbers. Is there a way to assign a serial number to my products? I also cannot find an RMA form and process for returned items.
Thanks
Hi,
Thank you for contacting us. Unfortunately, we're not planning to add RMA at this moment. But thank you for the suggestion! Please add it to our to-do-base with suggestions and vote for it here: http://invoiceocean.helpocean.com/ we will consider it if we have more requests on that.
In order to add a serial number to your product, go to Settings menu> Account setiings > Configuration > Products > Display product code.
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
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Can I create and track purchase orders in InvoiceOcean? question New
Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?
Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.