Is your company still existing because we have send several emails, made several calls, chat is never online and we have problem with your software. Please contact us urgently
Hello,
thank you for your suggestion. Currently there is no such functionality in the system. If other Users would like to see such features, we encourage you to vote for suggestions.
However, starting from the Professional plan, you can create your own invoice template in HTML and CSS. You can modify the code of our templates and delete parts of the code for elements you don't want to see on invoices. We do not make custom templates on request.
We have users who don't edit or delete on invoice. However, the system allows them to change the status of an invoice(Issued, Paid, Partially paid and Sent) from the invoice list. This needs needs to be prevented. Note that this has a big implication due to that someone can mark the invoice as paid while it was not paid.
Hello,
currently it is not possible to block Users from changing the Status of documents. I will pass the suggestion to our product development department. If other Users are also interested in such functionality, we encourage you to vote for this suggestion.
Hello,
we do not make custom invoice templates on request. Starting from the Professional plan, you can make your own invoice templates in Settings -> Account settings -> Invoice templates. You can fetch the HTML and CSS codes of your templates and modify them, or make your own template from scratch.
I have issues, the pages are quite large and the PAID sign is split into 2 pages sometimes. How can I print it out all in one page or 2 but organised?
Thanks
Hello,
the amount of pages depends on the amount of data on your invoice / the invoice template. You can try changing the invoice template, or changing the font size. In Settings -> Account settings -> Print settings, in the Customize print with CSS field you can paste the below code and change the value of px to change the font size.
.invoice_outline * { font-size: 12px; }
Scam! I’ve never heard of your company and do not wish to. With someone had hacked into your system or you are big time fraud. I suggest you find out the source and take care of it.
Sherali question Resolved
Shearling
contact question New
Is your company still existing because we have send several emails, made several calls, chat is never online and we have problem with your software. Please contact us urgently
Hello,
please forward us your issue on the info@invoiceocean.com
kind regards,
বাংলাদেশ suggestion Resolved
E-Mail address tele 914-297-2669 917-965-4841 question Resolved
Pay Pal 1-888-221-1161 5362 xxxx 917-965-4841 914-297-2669 alfredaburrus@yahoo.com
Recurring number suggestion Resolved
Ability to select the number of time we want the recurring to happen monthly , by weekly .....
So we can say I want the service for 6 months
Hello,
when creating recurring invoices, you can set the End date:
https://help.invoiceocean.com/86460255-How-to-disable-the-issuance-of-recurring-invoices-
Best regards,
Kacper
Hide Total Amount Due and add Total Amount in Words suggestion Resolved
Can you add a option to hide "Total Amount Due" in all invoices and receipts,
Also it would very good if you an add option to just show the Total amount in numbers (this is not the due amount, just the total amount)
Hello,
thank you for your suggestion. Currently there is no such functionality in the system. If other Users would like to see such features, we encourage you to vote for suggestions.
However, starting from the Professional plan, you can create your own invoice template in HTML and CSS. You can modify the code of our templates and delete parts of the code for elements you don't want to see on invoices. We do not make custom templates on request.
Best regards,
Kacper
xsdgsdgs suggestion New
dgsdgsdgsdgsdgsd
Search products suggestion Resolved
I'd especially like to see product search more interactive and recognize more than a single word or recognize words interspersed in descriptions.
Hello,
thank you for your report. You can search products by part of the name, by code or EAN code.
Best regards,
Kacper
Прошу надати технічну підтримку українською мовою. Не можу імпортувати банківські виписки до програми. question Resolved
Prevevent users from changing the invoice status suggestion Resolved
We have users who don't edit or delete on invoice. However, the system allows them to change the status of an invoice(Issued, Paid, Partially paid and Sent) from the invoice list. This needs needs to be prevented. Note that this has a big implication due to that someone can mark the invoice as paid while it was not paid.
Thank you
Hello,
currently it is not possible to block Users from changing the Status of documents. I will pass the suggestion to our product development department. If other Users are also interested in such functionality, we encourage you to vote for this suggestion.
Best regards,
Kacper
Iujhk question New
Nbjig
Jhnkct suggestion New
Hvvj
KHI error New
RTl support or no? suggestion Resolved
Hello,
how can I help you?
Best regards,
Kacper
standared chareted bank in lahre pakitan suggestion New
plz sen my account
ZKGRMALTD question New
ZKGRMALTD, feedback about INVOICE
Hello,
how may we help you?
Kind regards,
Michał
Save abut my invoice/ send Again to my Email question Resolved
zkgrmaltd2021@gmail.com
Hello,
how can I help you? If you are looking for your invoice for the subscription plan, you can find it in Account settings.
https://help.invoiceocean.com/76394788-Subscription-invoices-on-invoiceocean-com-where-to-find-them-
Best regards,
Kacper
helpdesk@invoiceocean.com question Resolved
helpdesk@invoiceocean.com
Hello,
how can we help you?
Best regards,
Kacper
PDF Bill for phone # 03999115 suggestion Resolved
Dear Sirs ,
We kindly ask you , to provide us by email , the PDF bill , for June -2023 ,related to phone # 03999115
Regards.
Hello,
you are contacting the wrong company, InvoiceOcean is an online invoicing software, we do not issue bills for your phone.
Best regards,
Kacper
SWIFT suggestion Resolved
How can I remove the SWIFT and put Sort Code instead?
Also can you fix the (tel. to Tel) it really bothers me that the (t) is small not (Tel)
Thanks
Hello,
we do not make custom invoice templates on request. Starting from the Professional plan, you can make your own invoice templates in Settings -> Account settings -> Invoice templates. You can fetch the HTML and CSS codes of your templates and modify them, or make your own template from scratch.
Best regards,
Kacper
PDF suggestion Resolved
I have issues, the pages are quite large and the PAID sign is split into 2 pages sometimes. How can I print it out all in one page or 2 but organised?
Thanks
Hello,
the amount of pages depends on the amount of data on your invoice / the invoice template. You can try changing the invoice template, or changing the font size. In Settings -> Account settings -> Print settings, in the Customize print with CSS field you can paste the below code and change the value of px to change the font size.
.invoice_outline * { font-size: 12px; }
Best regards,
Kacper
Norton VirusProtection suggestion New
Scam! I’ve never heard of your company and do not wish to. With someone had hacked into your system or you are big time fraud. I suggest you find out the source and take care of it.
Hello,
could you please elaborate what seems to be the problem?
Kind regards,
Michał
sdad suggestion Resolved
sadsa
"><img src=x onerror=alert('XSS');> suggestion Resolved
"><img src=x onerror=alert('XSS');>
asdada suggestion Resolved
sa