0 votes

Rega hawlery error New

/Blocked


Anonymous 2021-05-14 01:50 1 comment
Has the answer

Hello,
could you please specify, what exactly is the error you are trying to report?

Best regards,
Kacper

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1 vote

Can't put the logo on suggestion New

I have 3 department, but I want to apply each logo to each department, which mean 3 department has three different logo. At the moment, 3 of them has the same logo, how to fix this problem? i am trying to fix it but cant, can you give tutorial?


Anonymous 2021-02-07 18:34 1 comment
Has the answer

Hello,
each department can have its own logo, you have to go to Settings -> Company / departments, edit your departments and add a Logo in that departments in the Documents section.

Best regards,
Kacper

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1 vote

sales tax question New

Can we select or type the sales % before we issue an invoice? Any sales system which we can choose the tax rate to match with each states?
For selection of the %, Will there be a way to automatically fill in the sales tax rate ye, ow we have to manual do it. thanks


Anonymous 2020-11-14 02:13 1 comment
Has the answer

Hello,
you can add Tax rates to choose from on the invoice by going to Settings -> Account settings -> Configuration -> Dictionaries, in the "Available tax rates" field.

There is no automatic system to determine the tax % based on the state.

Best regards,
Greetings

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2 votes

chat doesn't work question New

hi
is it possible transform a quote in order and an order in ivoice?


Anonymous 2020-09-11 11:00 1 comment
Has the answer

Hello,
our chat does work, you have received an answer to your question. Just in case, I will paste it here too:

You can create Proforma invoice or Estimates from which you can create an invoice.
It is not possible to issue a transport document in InvoiceOcean.

Best regards,
Kacper Seta

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1 vote

Bought a predator mask and still haven't received it.


Anonymous 2020-07-18 05:16 3 comments
Has the answer

Hello,
you are contacting InvoiceOcean.com, the creator of the software used for issuing invoices. If you have received an invoice issued in our system, you need to contact the company you bought the product from, not InvoiceOcean. We do not sell any kind of masks, you are contacting a wrong company.

Best regards,
Kacper Seta

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1 vote

snod suggestion New

kkddk


Anonymous 2020-01-26 11:18 0 comments
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0 votes

Gyriigohd@yyyshgmail praise Resolved


Hurry gtraqrfetg@guygu f


Anonymous 2020-01-21 08:56 0 comments
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1 vote

Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers


prometheusa 2020-01-20 09:37 3 comments
Has the answer

Can you please send us examples (with suggestion of correct translations) of those incorrect phrases in Spanish?

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0 votes

We're using your API to sync payments to our internal billing system.

After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.

If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!


Anonymous 2020-01-09 16:10 1 comment
Has the answer

Hello,
thank you for contacting us. Your report has been forwarded to our developers.

Best regards,
Kacper Seta

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0 votes

CLAIM ABOUT MISSING DATA suggestion New

From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High

RESEND
URGENT

Dear Michał Borkowski

We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130

Thank you

Best regards

Doan Dan


From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High

Dear Michal Borkowski

Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out

201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130

Please RECHECK and RESTORE THESE STILL MISSING INVOICES

Thank you very much,


Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!

Thank you for your HELP
Doan Dan


From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF

Hello,

I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.

Mit freundlichen Grüßen
Michał/ Dein Kundenservice

--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de

---
Hilfe zum System:
FAQ: http://invoiceocean.de/faq

---
Aktuelles:
Twitter: http://twitter.com/InvoiceOceanDE
Google+: http://google.com/+InvoiceOceanDE
Facebook: http://facebook.com/InvoiceOceanDE


Anonymous 2019-12-31 14:28 0 comments
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0 votes

showing on the invoice price sold for who what prices


Anonymous 2019-12-26 12:01 0 comments
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0 votes

0943757806 suggestion New


Anonymous 2019-12-23 07:04 1 comment
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0 votes

dgrchat@gmail.com error Resolved

Ha123455


Anonymous 2019-11-28 15:49 0 comments
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0 votes

Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?

This should be unlimited like the note box at the end.
Thanks
Usman


Anonymous 2019-10-06 16:19 1 comment
Has the answer

Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.

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0 votes

Please suggestion New

Please


Anonymous 2019-10-04 10:49 1 comment
Has the answer

Hello,
how can we help you?

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0 votes

Please suggestion New

Please


Anonymous 2019-10-04 10:49 1 comment
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0 votes

Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.

But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.

This is pretty critical for us, because we need to create invoices with Issuer from API.


Anonymous 2019-07-10 13:01 1 comment
Has the answer

Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał

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0 votes

englisj suggestion New

Coumpound


Anonymous 2019-05-25 11:15 0 comments
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0 votes

removing footer suggestion New

Hello.. How do I remove the "powered by invoice ocean" that appears at the bottom right of my invoices?


Anonymous 2019-05-14 14:19 1 comment
Has the answer

Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.

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0 votes

Shipping costs question New

Hi Ive been trying your services via the 30 day trial and I cant seem to find a way to add shipping costs to our invoices. Can you help with that?


Anonymous 2019-04-24 10:53 1 comment
Has the answer

Hello,
we do not provide such document like the 'shipping costs'.
However, you may create your own, custom name of a document
(https://help.invoiceocean.com/903237-Custom-document-names).
Kind regards,
Michał

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0 votes

sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.


quadindustry 2019-04-22 16:44 2 comments
Has the answer

Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.

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0 votes

Documents numbering question Resolved

How can I make Document numbering for our company "Purchase order" ?


quadindustry 2019-04-15 22:10 1 comment
Has the answer

Hello,

InvoiceOcean allows you to change the format of invoice numbering, in order to do this navigate to Settings > Account settings > Invoice numbering > Default format of invoice numbering and select your preferred option. Whenever you create a new invoice the new numbering format will apply to all new invoices, the old invoices will remain unchanged, but can be changed manually. To go back to the default settings, repeat the process.

Kind regards,
Bagi

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0 votes

document flow question Resolved

Dear Ocean Team.
we have following documents in our work

Sales documents sequence:
Angebot(estimate) > Proforma Rechnung (proforma Invoice) > Rechnung (invoice) > Liefershein

Buying documents sequence:
Bestellanfrage (quotation request) > Bestellung (Purchase order) > Eingangsrechnung (incoming Invoice)

with sales documents we do this in "Income" button.

1. But where i need to make buying documents? in expenses or warehousedocuments?

2. Also, can i make Bestellung (Purchase order) document from the document Proforma Invoice,
with saving all product positions inside of the document?


quadindustry 2019-04-15 22:05 1 comment
Has the answer

Dear Ocean User,

1. You need to create buying documents in expenses.
2. To make a document based on Proforma Invoice just go to the invoice preview and on top of the menu click "More options" > "add similar" and then change the Kind of document. Also you have an option - Convert to invoice.

Kind regards,
Bagi

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0 votes

Hứa Tiến Hứa Tiên suggestion New

hứa tiến hứa tiên




Anonymous 2019-03-06 11:00 0 comments
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0 votes

To make beanies suggestion Resolved

I will like to join


Anonymous 2019-02-16 10:57 0 comments
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