Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.
Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Account settings > Print settings > Invoice logo.
Hi I just paid for a 12 month subscription and now I can't access my account. I get the following message below. Is it just an unfortunate coincidence or is there something wrong with my subscription?
Thanks,
Nigel
Maintenance break
Sorry for the inconvenience.
The maintenance won't take long. Your data is still safe and secure.
Hi Nigel,
regarding your message about system maintentance info, it is in fact an unfortunate coincidence.
Once in a while it is necessary to do some little work on servers, but we try to make it as fast as possible.
Yet again, we are sorry, everything is working fine again.
fvkwbfghx suggestion Resolved
Hello, is there anything I can help you with?
Paymill suggestion Resolved
Hello,
Could you consider working with Paymill (https://www.paymill.com) payment provider?
Thanks!
Hi,
Could you please provide more information abou your company and clients?
iPhone App question Resolved
Do you have an iPhone app?
Hello, yes we do. You can download it from the App Store: http://apple.co/1sRnZns
already paid error Resolved
how come you are asking me to pay again !!?!?
Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.
Dont Want to see the aids suggestion Resolved
Dont Want to see the aids
Account & Routing Number US suggestion Resolved
Hi, currently you can put account number and swift. I would be helpful to be able to put routing number as well for domestic transactions.
Hello,
we do not have a dedicated field for such number. You can add additional information under bank account number using the method via which it is possible to show multiple bank account numbers on one invoice, you can find instructions in the article:
https://help.invoiceocean.com/90355889-Multiple-bank-accounts-on-one-invoice-default-template-
Best regards,
Kacper
cancel suggestion Resolved
I want to cancel this account
Hello,
please visit our knowledge base, where we´ve described with details how to delete an account: http://help.invoiceocean.com/957621-How-to-delete-an-account-on-InvoiceOcean-
Recurring number suggestion Resolved
Ability to select the number of time we want the recurring to happen monthly , by weekly .....
So we can say I want the service for 6 months
Hello,
when creating recurring invoices, you can set the End date:
https://help.invoiceocean.com/86460255-How-to-disable-the-issuance-of-recurring-invoices-
Best regards,
Kacper
oWaQq suggestion Resolved
qqqeLm
a
Dzień dobry,
w czym mogę pomóc?
vat id question Resolved
Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now
Hello, could you specify your question?
Kind regards
Sherali question Resolved
Shearling
хамраев suggestion Resolved
Умыт
Company logo suggestion Resolved
Hello
How to add my company logo?
Cheers
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Account settings > Print settings > Invoice logo.
Sales Report question Resolved
Hello, it´s anyway to get report about payment method? per example how can I get cash payment report or credit card payment report?
Thanks
Hello,
you can generate only a cash report by going to Reports > Reports list > Cash report. We don´t have separate reports for other payment methods.
kalana suggestion Resolved
Hello,
how may we help you?
Თამარ კეკელიᲫე suggestion Resolved
ჰჰჯჯ
Softuware suggestion Resolved
Sabjatedetal
Hello, how may I help you?
Use suggestion Resolved
Hello, how can we help you?
users quantity question Resolved
Maximum users quantity is 10 and there is no way to add more users?
Hi, which subscription plan are you referring to?
Kind regards
IT AS A CHARLLENGRS error Resolved
pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK
Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.
helpdesk@invoiceocean.com question Resolved
helpdesk@invoiceocean.com
Hello,
how can we help you?
Best regards,
Kacper
down maintenance error Resolved
Hi I just paid for a 12 month subscription and now I can't access my account. I get the following message below. Is it just an unfortunate coincidence or is there something wrong with my subscription?
Thanks,
Nigel
Maintenance break
Sorry for the inconvenience.
The maintenance won't take long. Your data is still safe and secure.
Hi Nigel,
regarding your message about system maintentance info, it is in fact an unfortunate coincidence.
Once in a while it is necessary to do some little work on servers, but we try to make it as fast as possible.
Yet again, we are sorry, everything is working fine again.
Best regards,
Paul
Reconciliation report suggestion Resolved
Could you please make possible to do reconciliation report regarding one particular client (issued invoices against paid amount)?
Thank you.
Hello
I think we can offer you something. Can you send an example of such a report? I'll make sure that our solution fits your needs.
Can InvoiceOcean perform double-digit accounting? question Resolved
Can InvoiceOcean perform double-digit accounting?
Hello,
no, InvoiceOcean is not an accounting software. It is an online invoicing system, but does not support full accounting services.
Best regards,
Kacper
Rosika sankar suggestion Resolved
Hello, how can I help you?