We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.
I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.
Hello,
InvoiceOcean allows you to add additional issuer as well as adding recipient.
To add issuer, click on preview of the invoice > Edit > underneath Seller button click "Edit" > recipient click on the invoice > Edit > underneath Buyer button click "Edit" > recipient > Save.
Kind regards,
when you have already created the PO document and want to add some products to the Warehouse, the first step is to go to the preview of said PO.
Then, click the 'Issue AG' icon in order to create the Accaptance of Goods documents.
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
Hi guys, how can I convert an estimate to invoice?
We are contacting you from Colombia, my wife Sandra contacted you last week (sandra8197@hotmail.com) we are interested in your services, we are currently trying the demo version. She asked you to put the total amount of sold apparel (we make apparel wholesales) at the end of the invoice. Could you please confirm if you can do that for us?. Thanks
We have users who don't edit or delete on invoice. However, the system allows them to change the status of an invoice(Issued, Paid, Partially paid and Sent) from the invoice list. This needs needs to be prevented. Note that this has a big implication due to that someone can mark the invoice as paid while it was not paid.
Hello,
currently it is not possible to block Users from changing the Status of documents. I will pass the suggestion to our product development department. If other Users are also interested in such functionality, we encourage you to vote for this suggestion.
You state on your homepage that your product supports Hungarian language, but there is no Hungarian in the invoice language dropdown list.
please send me an answer to: rob at nyar dot eu
Thanks
i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.
Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.
When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow
YOU SHOULD ADD IN YOUR OPTIONS PRODUCTION FORMULA BECAUSE A FINISHED PRODUCT NEEDS SOME MATERIAL O RAW MATERIAL. Do not misunderstand me YOUR SYSTEM IS AMAZING BUT THIS IS ONLY A SUGGESTION. I WOULD LIKE TO HAVE AN OPTION TO SEE HOW MUCH QUANTITY NEED OF RAW MATERIAL TO MADE SOME PRODUCT(S).
thanks for your kind words. At InvoiceOcean we value your feedback and we constantly try to perfect our product. I have forwarded your suggestion to our programmers.
while all prepayment invoices and final invoice are payed , related estimate status remains to be issued. Should it be updated automatically as payed or we should update the status manually?
Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.
I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?
I can not find a complete example of the invoice template.
Your Github repository does not contain files with a correction note positions.
How do I make a payment? question Resolved
Need to make a payment. Can't get into settings.
Hi,
I am happy to hear you had a positive experience with InvoiceOcean :)
In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.
The system will guide you step by step through the payment process.
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
Users and privileges suggestion Resolved
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
Searchable Custom Fields suggestion Resolved
The ability to add a custom field is perfect for adding serial numbers or specific info to a certain product. The problem is that it is not searchable. We are constantly spending a lot of time trying to find old invoices with specific serial numbers. Can you please look into connecting your search engine with custom fields. Thank you.
Hello,
I would like to kindly inform that for now said option is not available.
You may search for product via Product Code on the product card, not via Ref. number on the invoice.
Nevertheless, I will forward your query to our programmers and ask about the possibility to implement it into the system.
Kind Regards,
Michał Borkowski
--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
Seller as Issuer / Buyer as Recipient question Resolved
Hello,
Is there a way to change the denomination of
Buyer --> Issuer
Seller --> Recipient
on the top of the invoices?
Hello,
InvoiceOcean allows you to add additional issuer as well as adding recipient.
To add issuer, click on preview of the invoice > Edit > underneath Seller button click "Edit" > recipient click on the invoice > Edit > underneath Buyer button click "Edit" > recipient > Save.
Kind regards,
PO suggestion Resolved
How to complete purchase order?
I add a PO and want receive goods to warehouse. what is the process?
Hello,
when you have already created the PO document and want to add some products to the Warehouse, the first step is to go to the preview of said PO.
Then, click the 'Issue AG' icon in order to create the Accaptance of Goods documents.
Kind regards,
User login failed error Resolved
My user tried to login but failed .
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
convert an estimate to invoice question Resolved
Hi guys, how can I convert an estimate to invoice?
We are contacting you from Colombia, my wife Sandra contacted you last week (sandra8197@hotmail.com) we are interested in your services, we are currently trying the demo version. She asked you to put the total amount of sold apparel (we make apparel wholesales) at the end of the invoice. Could you please confirm if you can do that for us?. Thanks
invoice number question Resolved
In what cases does Invoice Ocean Void an existing invoice number? Can you get a listing of those voided invoices
Hello,
could you please provide me with more details, some examples?
In InvoiceOcean you may edit invoice number unless it has already been fiscalized.
kind regards,
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
PDF Bill for phone # 03999115 suggestion Resolved
Dear Sirs ,
We kindly ask you , to provide us by email , the PDF bill , for June -2023 ,related to phone # 03999115
Regards.
Hello,
you are contacting the wrong company, InvoiceOcean is an online invoicing software, we do not issue bills for your phone.
Best regards,
Kacper
Search products suggestion Resolved
I'd especially like to see product search more interactive and recognize more than a single word or recognize words interspersed in descriptions.
Hello,
thank you for your report. You can search products by part of the name, by code or EAN code.
Best regards,
Kacper
Prevevent users from changing the invoice status suggestion Resolved
We have users who don't edit or delete on invoice. However, the system allows them to change the status of an invoice(Issued, Paid, Partially paid and Sent) from the invoice list. This needs needs to be prevented. Note that this has a big implication due to that someone can mark the invoice as paid while it was not paid.
Thank you
Hello,
currently it is not possible to block Users from changing the Status of documents. I will pass the suggestion to our product development department. If other Users are also interested in such functionality, we encourage you to vote for this suggestion.
Best regards,
Kacper
Hungarian language support question Resolved
You state on your homepage that your product supports Hungarian language, but there is no Hungarian in the invoice language dropdown list.
please send me an answer to: rob at nyar dot eu
Thanks
Hi Robert,
Sorry for my late response.
Hungarian invoice will be ready to use in 1-2 days from now, we had some translation problems :)
Pozdrawiam,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: malgorzata@radgost.com
tel: +48 22 250 15 80
www.radgost.com
Life suggestion Resolved
Dzień dobry,
proszę o przesłanie doprecyzownego zapytania.
Pozdrawiam
Michał Borkowski
--
Specjalista ds. Obsługi Technicznej Klienta +48 22 307 33 42 michal.borkowski@fakturownia.pl
Pomoc do systemu Fakturownia:
Baza wiedzy: http://pomoc.fakturownia.pl
Forum sugestii: http://sugester.fakturownia.pl
International Company question Resolved
Hello!
i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.
thanks for your time! Wendy
Hello Wendy,
I don't quite understand your question. What kind of assist you need with the bank account? Could you please specify it more?
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
5205280s suggestion Resolved
add payment functions question Resolved
While choosing the action "add payment" to the invoice, there is a check box "I need an Invoice" in the New Payment's Window. what's that for?
Hi, the name of the checkbox can be confusing, we will change it - with the checkbox checked, the invoice will be created and sent automatically after the payment is received.
due date error Resolved
When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow
Thank you for reporting that. The translation has been updated.
Kind regards
Прошу надати технічну підтримку українською мовою. Не можу імпортувати банківські виписки до програми. question Resolved
PRODUCTION FORMULA suggestion Resolved
YOU SHOULD ADD IN YOUR OPTIONS PRODUCTION FORMULA BECAUSE A FINISHED PRODUCT NEEDS SOME MATERIAL O RAW MATERIAL. Do not misunderstand me YOUR SYSTEM IS AMAZING BUT THIS IS ONLY A SUGGESTION. I WOULD LIKE TO HAVE AN OPTION TO SEE HOW MUCH QUANTITY NEED OF RAW MATERIAL TO MADE SOME PRODUCT(S).
Hi,
thanks for your kind words. At InvoiceOcean we value your feedback and we constantly try to perfect our product. I have forwarded your suggestion to our programmers.
Thanks for using our product,
Filip
estimate status question Resolved
while all prepayment invoices and final invoice are payed , related estimate status remains to be issued. Should it be updated automatically as payed or we should update the status manually?
Hi, you should update the status manually.
Translation needed error Resolved
Hello,
I'm trying to create a deposit invoice but a translation part is missing : all the table labels seems to be in polish for the "related quotation".
you can see a screenshot here : https://www.dropbox.com/s/upjhbqyox5y50nd/Capture%20d%27%C3%A9cran%202015-02-06%2011.58.29.png?dl=0
Thx for your corrections.
thixpchiywngkh@gmail.com suggestion Resolved
NB N question Resolved
Hello,
is there anything I can help you with?
acount delete suggestion Resolved
i have to delete 3 acounts i dont use them how to delete
Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.
Custom Invoice template error Resolved
Hello,
i'm trying add TypeKit font to custom invoice template but your app tells me that i cannot use script tag.
I follow this instruction.
https://help.invoiceocean.com/767922-How-to-add-a-font-from-Adobe-Typekit-to-your-invoice-template-
Obraz w treści 1
But your application does not allow me to do that.
Is it possible to change the font in invoiceocean in PDF file?
I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?
I can not find a complete example of the invoice template.
Your Github repository does not contain files with a correction note positions.
Hello,
thank you for your email.
I will forward your query to our programmers and get back to you with the solution as soon as possible.
Kind regards,
Michał Borkowski
--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean