Simply click on the link added to your InvoiceOcean e-mail or/and dowload the document. Please verify if sender is a real seller and leave us a copy it you aren't sure.
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.
Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.
Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?
Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.
Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now
Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.
Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.
Akram suggestion Resolved
Kannan baa
Hello,
is there anything I can help you with?
How do I make a payment? question Resolved
Need to make a payment. Can't get into settings.
Hi,
I am happy to hear you had a positive experience with InvoiceOcean :)
In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.
The system will guide you step by step through the payment process.
Kind Regards,
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq
---
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Help question Resolved
I was sent to this site to view an invoice how do I view this information
Hello,
Simply click on the link added to your InvoiceOcean e-mail or/and dowload the document. Please verify if sender is a real seller and leave us a copy it you aren't sure.
Cheers!
Mohamed suggestion Resolved
Hello,
Is there any problem, that I can help You to solve out?
Wish You a wonderful day.
User login failed error Resolved
My user tried to login but failed .
Hello,
ensure that your user's login credentials are correctly entered and try to recover the password if necessary.
If the problem persists, contact us at info@invoiceocean.com and provide us with your user's email.
acount delete suggestion Resolved
i have to delete 3 acounts i dont use them how to delete
Hello, in order to delete your accounts, you will need to provide us with your API authorization code (Settings> Account Settings> Integrations> API Authorization Code) for every account.
cancel suggestion Resolved
I want to cancel this account
Hello,
please visit our knowledge base, where we´ve described with details how to delete an account: http://help.invoiceocean.com/957621-How-to-delete-an-account-on-InvoiceOcean-
fvkwbfghx suggestion Resolved
Hello, is there anything I can help you with?
Paymill suggestion Resolved
Hello,
Could you consider working with Paymill (https://www.paymill.com) payment provider?
Thanks!
Hi,
Could you please provide more information abou your company and clients?
Invoice Entry question Resolved
i am very new to work with invoice, so please explain me about the invoice entry????
Hello,
could you please specify your question? What do you exactly need to know?
already paid error Resolved
how come you are asking me to pay again !!?!?
Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.
Reconciliation report suggestion Resolved
Could you please make possible to do reconciliation report regarding one particular client (issued invoices against paid amount)?
Thank you.
Hello
I think we can offer you something. Can you send an example of such a report? I'll make sure that our solution fits your needs.
iPhone App question Resolved
Do you have an iPhone app?
Hello, yes we do. You can download it from the App Store: http://apple.co/1sRnZns
Can I create and track purchase orders in InvoiceOcean? question New
Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?
Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.
NB N question Resolved
Hello,
is there anything I can help you with?
IT AS A CHARLLENGRS error Resolved
pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK
Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.
vat id question Resolved
Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now
Hello, could you specify your question?
Kind regards
activation? how and where? suggestion Resolved
Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.
Change date question Resolved
Hello, I´m located in Costa Rica, but when I make a new invoice the date and hour is 12 + from here, how can I change it?
Hello,
the date and the hour are based on the account location.
Please provide us with your e-mail address, we will check this out.
Sales Report question Resolved
Hello, it´s anyway to get report about payment method? per example how can I get cash payment report or credit card payment report?
Thanks
Hello,
you can generate only a cash report by going to Reports > Reports list > Cash report. We don´t have separate reports for other payment methods.
Rachunek suggestion Resolved
Jak wystawić rachunek "zaliczkowy" np. w dwóch ratach
mister ajad khan suggestion New
Parasa raja
I am not sure if I understand your problem, could you please specify your question?
Authorize.net with automatic recurring payment suggestion Resolved
We need to integrate with Authorize.net with automatic recurring payment.
Thank you for your suggestion!
If it gains a significant amount of votes, we will implement it.
Kind regards
Paint zum suggestion Resolved
Hello,
could you please specify your suggestion?
Custom Documents error Resolved
Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.
Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.