Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.
Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?
Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.
Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now
Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.
Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.
When the documents are issued in Georgian language, some fields are not translated:
1. in all documents: "tel". and "fax" labels. in Georgian "tel" must be "ტელ." and "fax" must be "ფაქსი"
2. In Estimates: "Printed at" label must be "გამოშვების თქრიღი"
3. In Prepayment invoices: related "Estimate" label must be "შეკვეთა" and "Razem" label must be "სულ"
4. In Final Invoices: "related prepayment invoices" label must be "შესაბამისი საავანსო ინვოისები"
I have attached appropriate documents and marked fields to be translated with yellow.
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow
in Income / All documents dashboard total gross price is not shown correctly, because the total sum of the estimate and invoices related to this estimate are calculated. The gross sum must not include the estimate amount, but only the amounts of the invoices related to this estimate.
The amount reflected as a summary of the column “gross price” is a summary of all values shown on the page. In order to get a correct reflection of income, generate a corresponding report.
You can match every payment to a corresponding invoice. You have to issue the invoice first, and then, while generating the payment, select the invoice from the list.
I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.
Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.
Invoice Entry question Resolved
i am very new to work with invoice, so please explain me about the invoice entry????
Hello,
could you please specify your question? What do you exactly need to know?
already paid error Resolved
how come you are asking me to pay again !!?!?
Hello, if the payment was made recently, the account will be activated and the notification will disappear when the payment is received on our account. If you want to accelerate the process, please send us the payment confirmation and we will activate the account.
Reconciliation report suggestion Resolved
Could you please make possible to do reconciliation report regarding one particular client (issued invoices against paid amount)?
Thank you.
Hello
I think we can offer you something. Can you send an example of such a report? I'll make sure that our solution fits your needs.
iPhone App question Resolved
Do you have an iPhone app?
Hello, yes we do. You can download it from the App Store: http://apple.co/1sRnZns
Can I create and track purchase orders in InvoiceOcean? question New
Hi guys
We're enjoying the application but I have a question:
I know I can add PO numbers to invoices for my clients' convenience, but can I conduct the required internal processes to create requests for payments, track progress and approve them via our account?
Hello,
in order to provide such functions we would have to know your sales data what is impossible without integrating our system with your store. Nevertheless, you can use our documents, such as proforma (which can be created with one click from PO) to generate kind of payment request, reports to track progress and invoices (which can be created with one click from proforma) to confirm the transaction. You can also use online payments and track payment statuses.
NB N question Resolved
Hello,
is there anything I can help you with?
IT AS A CHARLLENGRS error Resolved
pLEASE. HELP AGAIN IT SHOWING ME THAT I DO NOT HAVE PAYMENT S ONLINE HOW CAN I GET PAID NOW.MUSA TAOFIK
Hello, please read this article and ensure that you activated the AutoPayments option correctly: http://help.invoiceocean.com/654240-How-to-enable-Online-AutoPayments-
In case of any further questions, we are at your disposal.
vat id question Resolved
Please,I had been on the CHAT but you can not respond now i nneded your assist for the VAT ID to use now untill i get my own for GTBank please help me now
Hello, could you specify your question?
Kind regards
activation? how and where? suggestion Resolved
Hello,
just create an account and that´s all. You can enjoy 30 days of free trial plan.
Change date question Resolved
Hello, I´m located in Costa Rica, but when I make a new invoice the date and hour is 12 + from here, how can I change it?
Hello,
the date and the hour are based on the account location.
Please provide us with your e-mail address, we will check this out.
Sales Report question Resolved
Hello, it´s anyway to get report about payment method? per example how can I get cash payment report or credit card payment report?
Thanks
Hello,
you can generate only a cash report by going to Reports > Reports list > Cash report. We don´t have separate reports for other payment methods.
Rachunek suggestion Resolved
Jak wystawić rachunek "zaliczkowy" np. w dwóch ratach
mister ajad khan suggestion New
Parasa raja
I am not sure if I understand your problem, could you please specify your question?
Authorize.net with automatic recurring payment suggestion Resolved
We need to integrate with Authorize.net with automatic recurring payment.
Thank you for your suggestion!
If it gains a significant amount of votes, we will implement it.
Kind regards
Paint zum suggestion Resolved
Hello,
could you please specify your suggestion?
Custom Documents error Resolved
Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.
Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.
Translations error Resolved
When the documents are issued in Georgian language, some fields are not translated:
1. in all documents: "tel". and "fax" labels. in Georgian "tel" must be "ტელ." and "fax" must be "ფაქსი"
2. In Estimates: "Printed at" label must be "გამოშვების თქრიღი"
3. In Prepayment invoices: related "Estimate" label must be "შეკვეთა" and "Razem" label must be "სულ"
4. In Final Invoices: "related prepayment invoices" label must be "შესაბამისი საავანსო ინვოისები"
I have attached appropriate documents and marked fields to be translated with yellow.
Thank you for the suggestion!
We added mentioned translations to the system.
Users and privileges suggestion Resolved
We need such kind of restrictions on for users that they could only issue invoices, prepayment invoices estimates, add clients and products and nothing more. I mean they should not be able to issue expenses or other documents. Also they should not be able to delete their account. Is that possible?
You can find all type of privileges available in our system by going to Settings > Account settings > Configuration > Users and privileges. A user enabled to issue documents is able to issue all type of documents available in the system. If the suggestion gain a significant number of user’s votes, we will consider its implementation.
Users can’t delete their accounts.
due date error Resolved
When I issue the Prepayment invoice "Due Date" label is not translated. In Georgian translation it must be "გადახდის ვადა".
Please see the attached invoice. text is marked with yellow
Thank you for reporting that. The translation has been updated.
Kind regards
Additional invoice field question Resolved
Additional Invoice field doesn't appear in the invoice. Is that some kind of malfunction or invoice template should be edited?
Hi,
which invoice template do you use?
Multiple Bank Accounts question Resolved
Is there an option to add multiple bank accounts?
Yes, you can add multiple bank accounts. In order to do so go to Settings > Company/Department > Add new bank account
Income / All documents error Resolved
in Income / All documents dashboard total gross price is not shown correctly, because the total sum of the estimate and invoices related to this estimate are calculated. The gross sum must not include the estimate amount, but only the amounts of the invoices related to this estimate.
The amount reflected as a summary of the column “gross price” is a summary of all values shown on the page. In order to get a correct reflection of income, generate a corresponding report.
match the invoice suggestion Resolved
While adding the payment there is an option "Match the invoice". how can we use that function?
You can match every payment to a corresponding invoice. You have to issue the invoice first, and then, while generating the payment, select the invoice from the list.
users quantity question Resolved
Maximum users quantity is 10 and there is no way to add more users?
Hi, which subscription plan are you referring to?
Kind regards
Changing the product purchase price in a AG document to be reflected in all RW documents question Resolved
I changed the purchase price of a product in a previously generated Acceptance of Goods document. I would like the new product purchase price to be reflected in all of the previously generated Release of Goods documents (as well as the new ones). However, all the old RWs still show the old product purchase price.
Hi, the change can’t be introduced automatically. To prevent the occurrence of unwanted changes, users can introduce changes to issued documents only manually.