Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.
sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.
Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.
Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO
Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał
Hello,
if you want to add invoices from your suppliers (including also all the data on the invoie), you have to enable the 'Expenses' on your InvoiceOcean account.
To do go to: Settings > Account settings > Your account > Expenses > checkbox 'Expenses' > Save.
Afterwards, you just simply have to add new expense (Expenses > Add new expense)
Kind regards,
due to our Terms of Service, removing the phrase ‘Generated in InvoiceOcean.com’ from the invoice footer is priced at 20% of the value of the User’s current subscription plan.
do you want me to perform a proforma invoce regarding to said matter?
Hi,
One of the ways that you could potentially solve this issue is by using the 'Additional entry on the invoice' setting. To enable it please navigate to:
Settings > Account Settings > Configuration > Invoices and Documents > Additional entry on the invoice.
Here you can specify the weight/size of each product and have it shown on your invoice.
Please suggestion New
Please
Hello,
how can we help you?
Please suggestion New
Please
Issuer is not displayed for invoices created from API error New
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
englisj suggestion New
Coumpound
removing footer suggestion New
Hello.. How do I remove the "powered by invoice ocean" that appears at the bottom right of my invoices?
Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.
Shipping costs question New
Hi Ive been trying your services via the 30 day trial and I cant seem to find a way to add shipping costs to our invoices. Can you help with that?
Hello,
we do not provide such document like the 'shipping costs'.
However, you may create your own, custom name of a document
(https://help.invoiceocean.com/903237-Custom-document-names).
Kind regards,
Michał
numbering for document Client order in expenses question New
sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.
Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.
Hứa Tiến Hứa Tiên suggestion New
hứa tiến hứa tiên
purchase order suggestion New
Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO
how do you add a new supplier suggestion New
how do you add a new supplier its not like adding a new client
Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał
how do you change from one company to another on this software question New
how to change and invoice from one company to another if you have several companies setup or divisions
Hello,
regarading your query, please find this instruction to be helpful: (https://help.invoiceocean.com/23396236-How-to-change-the-company-division-while-performing-the-invoice-).
Kind regards,
Michał
Suppliers question New
Hi is there anywhere I can enter in suppliers and invoice data received from them ?
Hello,
if you want to add invoices from your suppliers (including also all the data on the invoie), you have to enable the 'Expenses' on your InvoiceOcean account.
To do go to: Settings > Account settings > Your account > Expenses > checkbox 'Expenses' > Save.
Afterwards, you just simply have to add new expense (Expenses > Add new expense)
Kind regards,
Footer suggestion New
I want to remove footer invoice ocean.
How can i remove it?
Any charges??
Hello,
due to our Terms of Service, removing the phrase ‘Generated in InvoiceOcean.com’ from the invoice footer is priced at 20% of the value of the User’s current subscription plan.
do you want me to perform a proforma invoce regarding to said matter?
Kind regards,
kawsar praise New
hkfdtyg
0570159941 suggestion New
hi v49
Please get back Online ASAP suggestion New
Hello,
could you please describe your issue?
Kind regards,
Info question New
Hallo, can i print the invoice without internet connection ?
PO question New
how to add purchase orders and receive goods?
deleting other account question New
how can i delete my other accounts? i want to get rid of them and use only my default account
Weight and CBM of Products suggestion New
Hello,
can I add the weight and size (CBM) of each product to your system and get a total of the weight and CBM on each invoice?
thanks
Hi,
One of the ways that you could potentially solve this issue is by using the 'Additional entry on the invoice' setting. To enable it please navigate to:
Settings > Account Settings > Configuration > Invoices and Documents > Additional entry on the invoice.
Here you can specify the weight/size of each product and have it shown on your invoice.
To further help you I suggest you email me; olaf@invoiceocean.com.
Sincerely,
Olaf Krysik
Date Format question New
How can I change date format to be January 15, 2018 ?
Hello,
could you please describe where exactly you would like to change the date format?
Kind regards,
Custom Invoice Document Template Footer question New
Hi
I want to use Image in Invoice Document Template Footer.
Is this possible to set Image as Footer?
tax suggestion New
how to change tax on all product
Hello,
you can change it by editing your products one by one.
If you have any further questions we are at your disposal.
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Payment suggestion New
Hello, how can we help you?