Hi,
One of the ways that you could potentially solve this issue is by using the 'Additional entry on the invoice' setting. To enable it please navigate to:
Settings > Account Settings > Configuration > Invoices and Documents > Additional entry on the invoice.
Here you can specify the weight/size of each product and have it shown on your invoice.
Hi,
I need to issue bilingual invoices/documents in English and Hebrew. Can I create a custom dictionary or xlm file that could be used for this purpose?
Hello,
the custom email templates option is included in the Enterprise subscription.
If you have any further questions, we are at your disposal.
Kind Regards
Hi, i see in english invoice the word ΦΠΑ this is in Greek language. Please change it to VAT rate or VAT. Keep ΦΠΑ only in Greek version.
Thanks a lot.
Hello, our API is independent from the programming language you use. It can be used with any language that allows to send POST/GET requests via HTTP or HTTPS (recommended).
Greetings.. I am currently using PKWiU field for my serial numbers. Is there a way to assign a serial number to my products? I also cannot find an RMA form and process for returned items.
Weight and CBM of Products suggestion New
Hello,
can I add the weight and size (CBM) of each product to your system and get a total of the weight and CBM on each invoice?
thanks
Hi,
One of the ways that you could potentially solve this issue is by using the 'Additional entry on the invoice' setting. To enable it please navigate to:
Settings > Account Settings > Configuration > Invoices and Documents > Additional entry on the invoice.
Here you can specify the weight/size of each product and have it shown on your invoice.
To further help you I suggest you email me; olaf@invoiceocean.com.
Sincerely,
Olaf Krysik
Date Format question New
How can I change date format to be January 15, 2018 ?
Hello,
could you please describe where exactly you would like to change the date format?
Kind regards,
Custom Invoice Document Template Footer question New
Hi
I want to use Image in Invoice Document Template Footer.
Is this possible to set Image as Footer?
tax suggestion New
how to change tax on all product
Hello,
you can change it by editing your products one by one.
If you have any further questions we are at your disposal.
aa suggestion New
aaa
Payment suggestion New
Hello, how can we help you?
test successfull suggestion New
There is a bypass to the protection...
payment failed suggestion New
my credit card is declined
09445065402 suggestion New
receive payment from my clients online suggestion New
hi
we would like to receive payment from our clients online ,,we based in south africa ,,,
ARE YOU ABLE TO DO THAT ?
Hello, please take a look at the list of integrations with payment providers http://invoiceocean.com/integrations-and-extensions#payments - if they offer such payments, it will be possible to use auto-payments in InvoiceOcean.
muno suggestion New
HR
Hello, how may I help you?
himed suggestion New
Hello, how can I help you?
himed suggestion New
Bilingual Invoices Documents question New
Hi,
I need to issue bilingual invoices/documents in English and Hebrew. Can I create a custom dictionary or xlm file that could be used for this purpose?
Hello,
please contact me via email at maria@invoiceocean.com in order to add a new translation to our software.
Kind Regards
add link and image in invoice mail template question New
Hi,
I would like to add a link with a button of my facebook page in the email template.
Like for exemple : ''Like us on facebook''
Is this possible ?
Thank you very much.
Hello,
the custom email templates option is included in the Enterprise subscription.
If you have any further questions, we are at your disposal.
Kind Regards
Footer question New
How to remove footer "InoiceOcean"?
Hello, the "InvoiceOcean" footer removal is an extra service and costs 20% of your subscription plan. We can issue a proforma invoice.
in english invoice error New
Hi, i see in english invoice the word ΦΠΑ this is in Greek language. Please change it to VAT rate or VAT. Keep ΦΠΑ only in Greek version.
Thanks a lot.
Hello,
You see ΦΠΑ because it is your default tax name. You can change it by going to Settings > Account settings > Configuration > Tax name
Check 02097835 suggestion New
Hello,
how can I help you?
Free trial period for a new client entering into a monthly subscription question New
We have clients doing a 30-day free trial with us before they decide to enter into a subscription. How do we do this using InvoiceOcean?
Could you please specify more the question? Every newly created account has a 30-day free trial.
Bosha suggestion New
Hello,
how can I help you?
100010927560716 suggestion New
Mehtas
Hello,
how can I help you?
Cancelling my trial account question New
Dear
Please let me know how I can cancel my trial account as I will no longer need this service.
Hello, please visit our Knowledge Base:
http://help.invoiceocean.com/957621-How-to-delete-an-account-on-InvoiceOcean-
I made an invoice but after saving the ammounts changed error New
Please contact with me as soon as possible.
nsitsanis@speakt.com
You added the same screen shot twice.
API question New
Do you have an API other than PHP?
Hello, our API is independent from the programming language you use. It can be used with any language that allows to send POST/GET requests via HTTP or HTTPS (recommended).
RMA and Serial Numbers question New
Greetings.. I am currently using PKWiU field for my serial numbers. Is there a way to assign a serial number to my products? I also cannot find an RMA form and process for returned items.
Thanks
Hi,
Thank you for contacting us. Unfortunately, we're not planning to add RMA at this moment. But thank you for the suggestion! Please add it to our to-do-base with suggestions and vote for it here: http://invoiceocean.helpocean.com/ we will consider it if we have more requests on that.
In order to add a serial number to your product, go to Settings menu> Account setiings > Configuration > Products > Display product code.
Malgorzata Kozicka
--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com
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