6 votes

I run an e-commerce store on the Shopify platform and have been using InvoiceOcean for over a year now to manage my business (includes wholesale, Shopify, Amazon, and other sales channels). At the end of the month I have to manually create invoices individually in InvoiceOcean to match every purchase completed that month through the Shopify platform (same for Amazon). As the business grows and the corresponding number of invoices, this is becoming a very time consuming task.

It would be great if you created integration between InvoiceOcean and Shopify, where an invoice would be generated automatically, or with minimum manual effort after each purchase through Shopify. This can be done through their app system (https://apps.shopify.com). I think there is a good business case for you to do so as Shopify is one of the largest platforms currently on the market and quickly growing. I'd be happy to upgrade to a higher plan, or purchase the Shopify app, as the time saving at month-end would easily justify this. As an alternative can I use your API to create some sort of an integration?


up.268872 2016-02-05 10:45 1 comment
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3 votes

Hi invoiceOcean team,

I really would appreciate if you could add
1. Notes (general and private) also to be exported and imported by using xml file and
2. File Attachments as link URL - as you do not support the uploaded files URL's to be exported too.

This would be a great combination to be used to transfer data from one account to another...

Best Regards...


Anonymous 2016-02-24 12:10 1 comment
Has the answer

Hello! We are planning to implement those features in the future. I don't have the timeframes currently - it depends on how many users would demand this.

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2 votes

Customize print with CSS suggestion Resolved

Hi all, I need more unique selectors in the invoice preview html elements. It would really help if you give every invoice item a unique class or id.
Here in Argentina our invoices must be printed over a fiscal form. So I need to style the position of the invoice data to be printed in special places over the form.

Please, let me know if you can help me with this request.

Best regards,
Nicolas


Anonymous 2014-04-14 07:37 1 comment
Has the answer

Hello,

You may changes the way your invoice looks by changing it in CSS. In order to do so go to Settings > Account settings > Print settings > Customize print with CSS.

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2 votes

This would help a lot, as its a bit odd make the conversion only at the end of the Invoice.


Anonymous 2016-01-11 18:26 1 comment
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2 votes

We need to integrate with Authorize.net with automatic recurring payment.


Anonymous 2016-04-02 09:02 1 comment
Has the answer

Thank you for your suggestion!
If it gains a significant amount of votes, we will implement it.
Kind regards

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1 vote

I would be helpful to generate a receipt when a payment is done, and link the two, if the invoice is paid in cash, you still need a receipt generated. Same should work for partial payments, as you'll have more than one receipts for an Invoice.


Anonymous 2016-01-11 18:19 2 comments
Has the answer

Thank you for your suggestion! We will be thinking about this feature in our updates.

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1 vote

How can Invoiceocean create a packing list? Whenever we dispatch the goods we need a packing list together with the invoice.
Do you have any plan to add it?


Anonymous 2014-11-14 06:54 0 comments
Has the answer

A packing list, known also as a shipping list, is a document that contains information about the elements of a package.

To issue a packing list based on an invoice or a proforma invoice go to Income > All and select the document you want to be the base of the packing list. Open the preview and on the top menu click Print > Packing note.

You can promptly download or print the document.

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1 vote

logo question Resolved

how do i add my company logo to my incoives?


Anonymous 2014-01-29 23:03 1 comment
Has the answer

To add logo you must go to menu Settings > Accounts settings > Print settings, and upload your logo

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1 vote

Translations error Resolved

When the documents are issued in Georgian language, some fields are not translated:
1. in all documents: "tel". and "fax" labels. in Georgian "tel" must be "ტელ." and "fax" must be "ფაქსი"
2. In Estimates: "Printed at" label must be "გამოშვების თქრიღი"
3. In Prepayment invoices: related "Estimate" label must be "შეკვეთა" and "Razem" label must be "სულ"
4. In Final Invoices: "related prepayment invoices" label must be "შესაბამისი საავანსო ინვოისები"

I have attached appropriate documents and marked fields to be translated with yellow.


Anonymous 2016-03-14 11:39 1 comment
Has the answer

Thank you for the suggestion!
We added mentioned translations to the system.

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1 vote

multiple companies question Resolved

I created 4 companies... now I'm adding contacts/clients. Is there a way to make enter the clients into all companies at one instead of adding them one by one... or even importing them into each company separately?
I want to do intercompany transfers and bill different departments/companies

Is it best to use companies or departments? Can a department bill another department? Can they have different reporting and banking info? I'm just trying to figure out the best practice before I add too much data and have to start over.


Anonymous 2015-01-12 06:50 1 comment
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0 votes

PRODUCTION FORMULA suggestion Resolved

YOU SHOULD ADD IN YOUR OPTIONS PRODUCTION FORMULA BECAUSE A FINISHED PRODUCT NEEDS SOME MATERIAL O RAW MATERIAL. Do not misunderstand me YOUR SYSTEM IS AMAZING BUT THIS IS ONLY A SUGGESTION. I WOULD LIKE TO HAVE AN OPTION TO SEE HOW MUCH QUANTITY NEED OF RAW MATERIAL TO MADE SOME PRODUCT(S).


uas225036 2014-03-14 18:26 1 comment
Has the answer

Hi,

thanks for your kind words. At InvoiceOcean we value your feedback and we constantly try to perfect our product. I have forwarded your suggestion to our programmers.

Thanks for using our product,
Filip

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0 votes

Custom Documents error Resolved

Hoping to have the document absolutely identical to the default template but with the custom name, I've added new template and from the option "Insert example template" chose "default", but as a result I've got the document with the different layout and the same name as the default Invoice Template.


Anonymous 2016-03-16 14:01 3 comments
Has the answer

Hello, we implemented the first update about 2 weeks ago, the templates are almost the same; now our dev is working on making them equal but it requires additional tests as we want to avoid changes and errors in invoices issued with this template so far.

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0 votes

down maintenance error Resolved


Hi I just paid for a 12 month subscription and now I can't access my account. I get the following message below. Is it just an unfortunate coincidence or is there something wrong with my subscription?

Thanks,
Nigel


Maintenance break

Sorry for the inconvenience.
The maintenance won't take long. Your data is still safe and secure.


Anonymous 2014-05-28 00:05 1 comment
Has the answer

Hi Nigel,
regarding your message about system maintentance info, it is in fact an unfortunate coincidence.
Once in a while it is necessary to do some little work on servers, but we try to make it as fast as possible.

Yet again, we are sorry, everything is working fine again.


Best regards,
Paul

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0 votes

International Company question Resolved

Hello!

i'm currently living in Costa Rica and my business is registered here. I'm wondering if invoice ocean will support me adding my international bank account? I will be operating in USD and my bank account here is in USD.

thanks for your time! Wendy


Anonymous 2015-07-27 20:21 1 comment
Has the answer

Hello Wendy,

I don't quite understand your question. What kind of assist you need with the bank account?  Could you please specify it more? 


Kind Regards,
Malgorzata Kozicka

--
Malgorzata Kozicka
e-mail: info@invoiceocean.com
www.InvoiceOcean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean

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0 votes
Image

Custom Invoice template error Resolved

Hello,
i'm trying add TypeKit font to custom invoice template but your app tells me that i cannot use script tag.
I follow this instruction.
https://help.invoiceocean.com/767922-How-to-add-a-font-from-Adobe-Typekit-to-your-invoice-template-
Obraz w treści 1
But your application does not allow me to do that.
Is it possible to change the font in invoiceocean in PDF file?

I also have a second problem.
When I made a copy of the template, the correction notes stopped working.
PDF file does not display the entries on the document.
Can I change the template of a PDF file or create working custom PDF template?

I can not find a complete example of the invoice template.

Your Github repository does not contain files with a correction note positions.


Anonymous 2017-10-20 10:10 2 comments
Has the answer

Hello, 
thank you for your email.
I will forward your query to our programmers and get back to you with the solution as soon as possible.
Kind regards,
 
Michał Borkowski

--
Michał Borkowski
e-mail: michael@invoiceocean.com
www.invoiceocean.com

---
For more software information, check out:
Knowledge base: http://help.invoiceocean.com
FAQ: http://invoiceocean.com/faq

---
Stay updated:
Twitter: http://twitter.com/InvoiceOcean
Google+: http://google.com/+InvoiceOcean
Facebook: http://facebook.com/InvoiceOcean
 

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0 votes

User Accounts in a Pro account question Resolved

I have two 'companies' in my account, one for testing pre release payments etc (XXX-test) and one for the production version (XXX). In my Pro account, I am entitled to five users across three companies.

I am trying to enable access to three people, me (as the manager and for accounting purposes) and two other guys in my company (developers to build the platform in test, then deploy on main site).

I have created access for me and one other in both companies. When I went to give access to the third user, it will only let me do it in one company and I am at a loss to why, as I think I should be able to give access to two more people to both 'companies'.

Does the number of users in each company count towards the total of 5?


Anonymous 2015-08-18 16:59 1 comment
Has the answer

Hi, who are you? What's your account name or e-mail?

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0 votes

please i need to access my account, urgent


Anonymous 2018-07-13 01:22 1 comment
Has the answer

Hello,

I would like to inform that recently we had some maintenance works in the system.

Right now you should be able to login into your account without any problem.

Should you have any questions please ask.

Kind regards,

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0 votes

Invoice Entry question Resolved

i am very new to work with invoice, so please explain me about the invoice entry????


Anonymous 2016-06-21 04:41 1 comment
Has the answer

Hello,
could you please specify your question? What do you exactly need to know?

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0 votes

PDF suggestion Resolved

Hi,

I use your website via my tablet where the print function does not work properly. Could you please add an option to download PDF files as well as print. I mean when I do a quick print of all invoices, the print button on my laptop automatically creates and saves PDF, however not on my tablet which I now use as my main PC because my laptop has finally broken.

Best Rgds


umu172062 2013-11-11 16:09 1 comment
Has the answer

Hi,

Thank you for your suggestion. This feature is now available.

Kind Regards,

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0 votes

Paymill suggestion Resolved

Hello,

Could you consider working with Paymill (https://www.paymill.com) payment provider?

Thanks!


Anonymous 2016-06-29 11:45 1 comment
Has the answer

Hi,

Could you please provide more information abou your company and clients? 

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0 votes

How do I make a payment? question Resolved

Need to make a payment. Can't get into settings.


Anonymous 2016-09-07 21:28 1 comment
Has the answer


 


Hi,



I am happy to hear you had a positive experience with InvoiceOcean :) 

In order to switch to the paid plan you need to go to menu Settings > Account Settings and click Pay in the upper part of the site.

The system will guide you step by step through the payment process.


 


Kind Regards,

Malgorzata Kozicka



--

Malgorzata Kozicka

e-mail: info@invoiceocean.com

www.InvoiceOcean.com



---

For more software information, check out:

Knowledge base: http://help.invoiceocean.com

FAQ: http://invoiceocean.com/faq



---

Stay updated:

Twitter: http://twitter.com/InvoiceOcean

Google+: http://google.com/+InvoiceOcean

Facebook: http://facebook.com/InvoiceOcean

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0 votes

delete company question Resolved

Hi
how i can dele a company or department?
Thanks
Marco


Anonymous 2015-07-07 16:31 0 comments
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0 votes

Low invetory notifications suggestion Resolved

I sug est that maybe you should have a low inventory alert pero product, Let say its set up to alert when 5 items are left, this coulb via email, whatsapp or a pop up window that notifies that iventory has reached and recomends replenishing. Its a pain to look throught each pagem especially when you have a wide variety of products.


Anonymous 2018-04-02 02:12 1 comment
Has the answer

Hello,

thank you for the suggestion.
Could you please add this suggestions here: http://invoiceocean.helpocean.com/
We will consider said function as we would receive more requests on that matter.

Currently we do not have such optionb ut we will be thinking about implemeting saidfeature in our program updates.

Kind regards,

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0 votes

logo question Resolved

Is it possible to insert the company logo somewhere for the editing of the invoice?
Thank you in advance

A.C


Anonymous 2014-03-11 22:47 1 comment
Has the answer

Hi,

Yes, you may insert the company logo.
Simply log into your account at invoiceocean.com, go to Settings -> Account settings -> Print settings (left hand side). It is best for your logo to be in either jpg or png. It also cannot exceed 1mb.

Hope this helps.

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0 votes

INVENTORY PROBLEM question Resolved

HOW DO I QUOTE PRODUCTS WITHOUT DISCOUNT IN THE INVENTORY ? EVERY TIME I QUOTE A PRODUCT TO A FUTURE CLIENT THE SYSTEM DISCOUNT IT IN THE INVENTORY AS IF A SALE HAD OCCURRED.


Anonymous 2014-03-14 18:15 1 comment
Has the answer

Hi,

from my understanding your problem seems to be automatically applied product discounts to clients you may not wish to give those discounts to.

You may assign a discount to a specific client instead of product.

Apologies if I misunderstood your question, please feel free to contact me again if you seek further assistance.

Thanks for using our software,
Filip

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