We need some custom fields on the invoice, like Ordered By and Delivery Note. We are presently evaluating Invoice Ocean up against QuickBooks Online. They have a number of custom fields that you name based on your own needs and the data entered become part of the database and reports. Is this something you are considering?
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
Hello,
I think you are contacting the wrong company. InvoiceOcean is a software for issuing invoices, we do not sell Air horns. You might have received an invoice issued in our system by the company you bought your air horn from, but you need to contact them if it was not delivered.
Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?
This should be unlimited like the note box at the end.
Thanks
Usman
Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał
Custom Fields suggestion New
We need some custom fields on the invoice, like Ordered By and Delivery Note. We are presently evaluating Invoice Ocean up against QuickBooks Online. They have a number of custom fields that you name based on your own needs and the data entered become part of the database and reports. Is this something you are considering?
fecebok suggestion New
Logo question New
Es fundamental para mi antes de comprar el producto saber si puedo agregar a las cotizaciones o estimaciones el logo de mi empresa. Gracias!
Aparte de arreglar los errores de traducción
Hello,
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
Incremental payments question New
Does your invoice allow for partial and multiple payouts?
Hello,
Thank you for this suggestion. Our software allows for a partial payment status. What exactly do you have in mind regarding multiple payouts?
Kind Regards
question suggestion New
were do i put bank info and how long is the funding from payment
Hello,
Bank info can be added in Settings > Company / departments > Add new bank account.
I cannot quite understand what you mean by "how long is the funding from payment", would you care to elaborate further?
Have a great day.
recurring invoices suggestion New
Hi Why can't I send recurring invoices? I can't seem to tick the box on the account settings..
Hello, can I have your email address that you use to log into your account?
Logo Option suggestion New
Hello,
If you can have a company logo option then it will be great
Hello,
We do have that option.
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
invoice i.d no and nvs case id no question New
pls i need invoice i d no to complete my foam online and case i d no
Hi,
I am having trouble understanding your question. Could you please elaborate?
Unit suggestion New
how i can put the serial
Hello,
I don't quite understand your question. Could you please specify it more?
Kind Regards,
Filip
Delete Account question New
How do I delete accounts
Hello,
In order to delete your account, you must provide the Customer Service with your Authorization Code.
Please become familiar with this entry on how to obtain your authorization code - http://help.invoiceocean.com/496962-How-to-obtain-your-Authorization-code-
Tariq Hussain suggestion New
ics
car and drive invoice question New
trying to pay
Hello,
you have reached the InvoiceOcean.com.
How can we help you?
Regards,
Michal.
Air horn suggestion New
Never received my merchandise
Hello,
I think you are contacting the wrong company. InvoiceOcean is a software for issuing invoices, we do not sell Air horns. You might have received an invoice issued in our system by the company you bought your air horn from, but you need to contact them if it was not delivered.
Best regards,
Kacper Seta
sayyan.com@gmail.com suggestion New
Full Names: SAYYAN KHONKHAENG
Address: 90/86 SOI8 KHLONG UDOMCHONLAJON MUEANG CHACHOENGSAO 24000
Country...THAILAND
Phone..+660822407606
Hello,
I think you have mistakenly posted your personal information here. I would suggest to delete your comment.
If you have any questions, feel free to contact us at helpdesk@invoiceocean.com
Best regards,
Kacper Seta
Custom translations error New
Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers
Can you please send us examples (with suggestion of correct translations) of those incorrect phrases in Spanish?
snod suggestion New
kkddk
0943757806 suggestion New
Payments API problem error New
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
Hello,
thank you for contacting us. Your report has been forwarded to our developers.
Best regards,
Kacper Seta
CLAIM ABOUT MISSING DATA suggestion New
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
RESEND
URGENT
Dear Michał Borkowski
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Thank you
Best regards
Doan Dan
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
Dear Michal Borkowski
Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de
---
Hilfe zum System:
FAQ: http://invoiceocean.de/faq
---
Aktuelles:
Twitter: http://twitter.com/InvoiceOceanDE
Google+: http://google.com/+InvoiceOceanDE
Facebook: http://facebook.com/InvoiceOceanDE
to show selling prices for sold before suggestion New
showing on the invoice price sold for who what prices
How to add unlimited text in item detail or Text line? question New
Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?
This should be unlimited like the note box at the end.
Thanks
Usman
Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.
Please suggestion New
Please
Hello,
how can we help you?
Please suggestion New
Please
Ketxuanchau suggestion New
Hello,
how can we help you?
Issuer is not displayed for invoices created from API error New
Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.
But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.
This is pretty critical for us, because we need to create invoices with Issuer from API.
Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał