We need some custom fields on the invoice, like Ordered By and Delivery Note. We are presently evaluating Invoice Ocean up against QuickBooks Online. They have a number of custom fields that you name based on your own needs and the data entered become part of the database and reports. Is this something you are considering?
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
I have 3 department, but I want to apply each logo to each department, which mean 3 department has three different logo. At the moment, 3 of them has the same logo, how to fix this problem? i am trying to fix it but cant, can you give tutorial?
Hello,
each department can have its own logo, you have to go to Settings -> Company / departments, edit your departments and add a Logo in that departments in the Documents section.
Can we select or type the sales % before we issue an invoice? Any sales system which we can choose the tax rate to match with each states?
For selection of the %, Will there be a way to automatically fill in the sales tax rate ye, ow we have to manual do it. thanks
Hello,
you can add Tax rates to choose from on the invoice by going to Settings -> Account settings -> Configuration -> Dictionaries, in the "Available tax rates" field.
There is no automatic system to determine the tax % based on the state.
Hello,
you are contacting InvoiceOcean.com, the creator of the software used for issuing invoices. If you have received an invoice issued in our system, you need to contact the company you bought the product from, not InvoiceOcean. We do not sell any kind of masks, you are contacting a wrong company.
Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers
Hello,
could you please specify what and where are you trying to copy, and which 4 lines are only being copied? Please send a screenshot of the problem.
Your invoice function is very good and user-friendly
Is it possible can change title become Quotation or Purchase Order?
It willl be more good for using b
Hello,
yes, you can change the name Proforma for example to your own entry, you can do so in Settings -> Account settings -> Print settings, in the "Custom document names" section.
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
Custom Fields suggestion New
We need some custom fields on the invoice, like Ordered By and Delivery Note. We are presently evaluating Invoice Ocean up against QuickBooks Online. They have a number of custom fields that you name based on your own needs and the data entered become part of the database and reports. Is this something you are considering?
Logo question New
Es fundamental para mi antes de comprar el producto saber si puedo agregar a las cotizaciones o estimaciones el logo de mi empresa. Gracias!
Aparte de arreglar los errores de traducción
Hello,
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
Incremental payments question New
Does your invoice allow for partial and multiple payouts?
Hello,
Thank you for this suggestion. Our software allows for a partial payment status. What exactly do you have in mind regarding multiple payouts?
Kind Regards
question suggestion New
were do i put bank info and how long is the funding from payment
Hello,
Bank info can be added in Settings > Company / departments > Add new bank account.
I cannot quite understand what you mean by "how long is the funding from payment", would you care to elaborate further?
Have a great day.
chat doesn't work question New
hi
is it possible transform a quote in order and an order in ivoice?
Hello,
our chat does work, you have received an answer to your question. Just in case, I will paste it here too:
You can create Proforma invoice or Estimates from which you can create an invoice.
It is not possible to issue a transport document in InvoiceOcean.
Best regards,
Kacper Seta
recurring invoices suggestion New
Hi Why can't I send recurring invoices? I can't seem to tick the box on the account settings..
Hello, can I have your email address that you use to log into your account?
Logo Option suggestion New
Hello,
If you can have a company logo option then it will be great
Hello,
We do have that option.
If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.
invoice i.d no and nvs case id no question New
pls i need invoice i d no to complete my foam online and case i d no
Hi,
I am having trouble understanding your question. Could you please elaborate?
Unit suggestion New
how i can put the serial
Hello,
I don't quite understand your question. Could you please specify it more?
Kind Regards,
Filip
Delete Account question New
How do I delete accounts
Hello,
In order to delete your account, you must provide the Customer Service with your Authorization Code.
Please become familiar with this entry on how to obtain your authorization code - http://help.invoiceocean.com/496962-How-to-obtain-your-Authorization-code-
Can't put the logo on suggestion New
I have 3 department, but I want to apply each logo to each department, which mean 3 department has three different logo. At the moment, 3 of them has the same logo, how to fix this problem? i am trying to fix it but cant, can you give tutorial?
Hello,
each department can have its own logo, you have to go to Settings -> Company / departments, edit your departments and add a Logo in that departments in the Documents section.
Best regards,
Kacper
sales tax question New
Can we select or type the sales % before we issue an invoice? Any sales system which we can choose the tax rate to match with each states?
For selection of the %, Will there be a way to automatically fill in the sales tax rate ye, ow we have to manual do it. thanks
Hello,
you can add Tax rates to choose from on the invoice by going to Settings -> Account settings -> Configuration -> Dictionaries, in the "Available tax rates" field.
There is no automatic system to determine the tax % based on the state.
Best regards,
Greetings
Did not receive my purchase yet. suggestion New
Bought a predator mask and still haven't received it.
Hello,
you are contacting InvoiceOcean.com, the creator of the software used for issuing invoices. If you have received an invoice issued in our system, you need to contact the company you bought the product from, not InvoiceOcean. We do not sell any kind of masks, you are contacting a wrong company.
Best regards,
Kacper Seta
Custom translations error New
Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers
Can you please send us examples (with suggestion of correct translations) of those incorrect phrases in Spanish?
snod suggestion New
kkddk
saam36000@gmail.com suggestion New
Hello,
how can we help you with the InvoiceOcean?
Kind regards,
Michał
invoicing Czech Republic question New
Dear Team,
Could I use your program to invoicing Czech Republic companies according to the invoice rules?
Hello,
we do have a version of the system for the Czech Republic market: https://bitfaktura.cz/
Using any version of our system you can of course issue invoices for companies in any country.
Best regards,
Kacper
Pages invoice template suggestion New
I’ve tried to copy this onto a text, but get last 4 lines ONLY
Hello,
could you please specify what and where are you trying to copy, and which 4 lines are only being copied? Please send a screenshot of the problem.
Best regards,
Kacper
Invoice and Quotation functions suggestion New
Your invoice function is very good and user-friendly
Is it possible can change title become Quotation or Purchase Order?
It willl be more good for using b
Hello,
yes, you can change the name Proforma for example to your own entry, you can do so in Settings -> Account settings -> Print settings, in the "Custom document names" section.
Best regards,
Kacper
07800512045 suggestion New
Hello,
how may help you regarding the InvoiceOcean.com?
Thdhf suggestion New
Hdhe
Rega hawlery error New
/Blocked
Hello,
could you please specify, what exactly is the error you are trying to report?
Best regards,
Kacper
0943757806 suggestion New
Payments API problem error New
We're using your API to sync payments to our internal billing system.
After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.
If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!
Hello,
thank you for contacting us. Your report has been forwarded to our developers.
Best regards,
Kacper Seta
CLAIM ABOUT MISSING DATA suggestion New
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
RESEND
URGENT
Dear Michał Borkowski
We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Thank you
Best regards
Doan Dan
From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High
Dear Michal Borkowski
Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130
Please RECHECK and RESTORE THESE STILL MISSING INVOICES
Thank you very much,
Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!
Thank you for your HELP
Doan Dan
From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF
Hello,
I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.
Mit freundlichen Grüßen
Michał/ Dein Kundenservice
--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de
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