'
9 votes

Custom Fields suggestion New

We need some custom fields on the invoice, like Ordered By and Delivery Note. We are presently evaluating Invoice Ocean up against QuickBooks Online. They have a number of custom fields that you name based on your own needs and the data entered become part of the database and reports. Is this something you are considering?


Anonymous 2015-03-16 10:38 1 comment
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2 votes

fecebok suggestion New


Anonymous 2017-08-23 14:49 1 comment
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2 votes

Logo question New

Es fundamental para mi antes de comprar el producto saber si puedo agregar a las cotizaciones o estimaciones el logo de mi empresa. Gracias!

Aparte de arreglar los errores de traducción


Anonymous 2014-11-26 22:26 1 comment
Has the answer

Hello,

If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.

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2 votes

Incremental payments question New

Does your invoice allow for partial and multiple payouts?


Anonymous 2014-06-16 06:33 1 comment
Has the answer

Hello,

Thank you for this suggestion. Our software allows for a partial payment status. What exactly do you have in mind regarding multiple payouts?

Kind Regards

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2 votes

question suggestion New

were do i put bank info and how long is the funding from payment


Anonymous 2014-08-10 22:44 1 comment
Has the answer

Hello,

Bank info can be added in Settings > Company / departments > Add new bank account.

I cannot quite understand what you mean by "how long is the funding from payment", would you care to elaborate further?

Have a great day.

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1 vote

recurring invoices suggestion New

Hi Why can't I send recurring invoices? I can't seem to tick the box on the account settings..


Anonymous 2016-11-09 12:20 1 comment
Has the answer

Hello, can I have your email address that you use to log into your account?

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1 vote

Logo Option suggestion New

Hello,

If you can have a company logo option then it will be great


Anonymous 2014-12-04 15:14 1 comment
Has the answer

Hello,

We do have that option.

If you want your invoices to have your own company logo you need to upload it to the system first. The file (.jpg, .gif or .png) can be uploaded in menu Settings > Account settings > Print settings > Invoice logo.

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1 vote

pls i need invoice i d no to complete my foam online and case i d no


Anonymous 2014-11-21 01:46 1 comment
Has the answer

Hi,

I am having trouble understanding your question. Could you please elaborate?

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1 vote

Unit suggestion New

how i can put the serial


Anonymous 2014-10-05 14:37 1 comment
Has the answer

Hello,

I don't quite understand your question. Could you please specify it more?

Kind Regards,
Filip

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1 vote

Delete Account question New

How do I delete accounts


Anonymous 2014-06-24 05:47 1 comment
Has the answer

Hello,

In order to delete your account, you must provide the Customer Service with your Authorization Code.

Please become familiar with this entry on how to obtain your authorization code - http://help.invoiceocean.com/496962-How-to-obtain-your-Authorization-code-

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0 votes

sayyan.com@gmail.com suggestion New

Full Names: SAYYAN KHONKHAENG

Address: 90/86 SOI8 KHLONG UDOMCHONLAJON  MUEANG CHACHOENGSAO 24000

Country...THAILAND

Phone..+660822407606


Anonymous 2020-03-14 12:23 1 comment
Has the answer

Hello,
I think you have mistakenly posted your personal information here. I would suggest to delete your comment.

If you have any questions, feel free to contact us at helpdesk@invoiceocean.com

Best regards,
Kacper Seta

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0 votes

Hi there,
some of the Spanish translations are incorrect.
Is there a way to modify/edit the different language translations of the field labels?
Cheers


prometheusa 2020-01-20 09:37 3 comments
Has the answer

Can you please send us examples (with suggestion of correct translations) of those incorrect phrases in Spanish?

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0 votes

snod suggestion New

kkddk


Anonymous 2020-01-26 11:18 0 comments
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0 votes

0943757806 suggestion New


Anonymous 2019-12-23 07:04 1 comment
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0 votes

We're using your API to sync payments to our internal billing system.

After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.

If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!


Anonymous 2020-01-09 16:10 1 comment
Has the answer

Hello,
thank you for contacting us. Your report has been forwarded to our developers.

Best regards,
Kacper Seta

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0 votes

CLAIM ABOUT MISSING DATA suggestion New

From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High

RESEND
URGENT

Dear Michał Borkowski

We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130

Thank you

Best regards

Doan Dan


From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High

Dear Michal Borkowski

Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out

201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130

Please RECHECK and RESTORE THESE STILL MISSING INVOICES

Thank you very much,


Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!

Thank you for your HELP
Doan Dan


From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF

Hello,

I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.

Mit freundlichen Grüßen
Michał/ Dein Kundenservice

--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de

---
Hilfe zum System:
FAQ: http://invoiceocean.de/faq

---
Aktuelles:
Twitter: http://twitter.com/InvoiceOceanDE
Google+: http://google.com/+InvoiceOceanDE
Facebook: http://facebook.com/InvoiceOceanDE


Anonymous 2019-12-31 14:28 0 comments
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0 votes

showing on the invoice price sold for who what prices


Anonymous 2019-12-26 12:01 0 comments
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0 votes

Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?

This should be unlimited like the note box at the end.
Thanks
Usman


Anonymous 2019-10-06 16:19 1 comment
Has the answer

Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.

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0 votes

Please suggestion New

Please


Anonymous 2019-10-04 10:49 1 comment
Has the answer

Hello,
how can we help you?

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0 votes

Please suggestion New

Please


Anonymous 2019-10-04 10:49 1 comment
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0 votes

Ketxuanchau suggestion New


Anonymous 2019-08-28 11:34 1 comment
Has the answer

Hello,
how can we help you?

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0 votes

Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.

But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.

This is pretty critical for us, because we need to create invoices with Issuer from API.


Anonymous 2019-07-10 13:01 1 comment
Has the answer

Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał

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0 votes

englisj suggestion New

Coumpound


Anonymous 2019-05-25 11:15 0 comments
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0 votes

removing footer suggestion New

Hello.. How do I remove the "powered by invoice ocean" that appears at the bottom right of my invoices?


Anonymous 2019-05-14 14:19 1 comment
Has the answer

Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.

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0 votes

Shipping costs question New

Hi Ive been trying your services via the 30 day trial and I cant seem to find a way to add shipping costs to our invoices. Can you help with that?


Anonymous 2019-04-24 10:53 1 comment
Has the answer

Hello,
we do not provide such document like the 'shipping costs'.
However, you may create your own, custom name of a document
(https://help.invoiceocean.com/903237-Custom-document-names).
Kind regards,
Michał

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