0 votes

saam36000@gmail.com suggestion New


Anonymous 2021-10-23 03:33 1 comment
Has the answer

Hello,
how can we help you with the InvoiceOcean?
Kind regards,
Michał

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0 votes

Dear Team,
Could I use your program to invoicing Czech Republic companies according to the invoice rules?


Anonymous 2021-09-12 14:29 1 comment
Has the answer

Hello,
we do have a version of the system for the Czech Republic market: https://bitfaktura.cz/

Using any version of our system you can of course issue invoices for companies in any country.

Best regards,
Kacper

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0 votes

Pages invoice template suggestion New

I’ve tried to copy this onto a text, but get last 4 lines ONLY


Anonymous 2021-07-01 15:52 1 comment
Has the answer

Hello,
could you please specify what and where are you trying to copy, and which 4 lines are only being copied? Please send a screenshot of the problem.

Best regards,
Kacper

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0 votes

Your invoice function is very good and user-friendly
Is it possible can change title become Quotation or Purchase Order?
It willl be more good for using b


Anonymous 2021-06-13 04:22 1 comment
Has the answer

Hello,
yes, you can change the name Proforma for example to your own entry, you can do so in Settings -> Account settings -> Print settings, in the "Custom document names" section.

Best regards,
Kacper

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0 votes

Thdhf suggestion New

Hdhe


Anonymous 2021-05-31 00:17 0 comments
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0 votes

Rega hawlery error New

/Blocked


Anonymous 2021-05-14 01:50 1 comment
Has the answer

Hello,
could you please specify, what exactly is the error you are trying to report?

Best regards,
Kacper

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0 votes

0943757806 suggestion New


Anonymous 2019-12-23 07:04 1 comment
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0 votes

We're using your API to sync payments to our internal billing system.

After the update inside Payments with new Match system instead of usual Invoice dropdown - payment "invoice_id" = null (for payments created with Match system, old payments are fine). So I can't get information about the relations of this payment. And there are no any other way to match payments and invoices through API.

If you have some new route to get matched invoices - please let me know. Otherwise please fix "invoice_id" field "ASAP"!


Anonymous 2020-01-09 16:10 1 comment
Has the answer

Hello,
thank you for contacting us. Your report has been forwarded to our developers.

Best regards,
Kacper Seta

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0 votes

CLAIM ABOUT MISSING DATA suggestion New

From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, December 27, 2019 4:44 PM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High

RESEND
URGENT

Dear Michał Borkowski

We paid 100 EUR and hope that we will get recovered delete invoices
I thought that the problem were solved, but now our accountant me wrote that she did not have missing invoices
Please send to me all recoved deleted invoices
201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130

Thank you

Best regards

Doan Dan


From: Doan Dan [mailto:doandan@eastseatravel.com]
Sent: Friday, October 25, 2019 11:07 AM
To: 'Info | InvoiceOcean.de'
Cc: 'leanhhung@eastseatravel.com'; 'eu.acc2@eastseatravel.com'
Subject: RE: CLAIM FOR MISSING DATA OF
Importance: High

Dear Michal Borkowski

Thank you for restoring some deleted invoices, but there are below 9x invoices that not restored
that we could not find out

201900001 / 201900002 / 201900006 / 201900016 / 201900017 / 201900415/ 201901279/201901426/K00130

Please RECHECK and RESTORE THESE STILL MISSING INVOICES

Thank you very much,


Otherwhile PLEASE HELP TO CHECK OUR CURRENT SETTING, if it is OK.
WE DO NOT ALLOW USERS TO DELETE the Invoices they MADE !!

Thank you for your HELP
Doan Dan


From: Info | InvoiceOcean.de [mailto:info@invoiceocean.de]
Sent: Wednesday, October 23, 2019 9:45 AM
To: Doan Dan
Subject: RE: CLAIM FOR MISSING DATA OF

Hello,

I have sent you the Proforma No. P19/10/23/4 regarding restoring deleted documents.
In order to start the whole process, please provide us with the payment confirmation in the PDF file.

Mit freundlichen Grüßen
Michał/ Dein Kundenservice

--
Michał Borkowski
e-mail: info@invoiceocean.de
www.InvoiceOcean.de

---
Hilfe zum System:
FAQ: http://invoiceocean.de/faq

---
Aktuelles:
Twitter: http://twitter.com/InvoiceOceanDE
Google+: http://google.com/+InvoiceOceanDE
Facebook: http://facebook.com/InvoiceOceanDE


Anonymous 2019-12-31 14:28 0 comments
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0 votes

showing on the invoice price sold for who what prices


Anonymous 2019-12-26 12:01 0 comments
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0 votes

Hello, i am new to this community, so there is chance that i could be asking this question more than once. The problem is why cant we add unlimited number of text in item or text line box?

This should be unlimited like the note box at the end.
Thanks
Usman


Anonymous 2019-10-06 16:19 1 comment
Has the answer

Hello,
there are limits to each fields.
The 'Item' box has limit up to 255 characters.
The 'text line' box has limit up to 350 characters.
regards,
Michał.

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0 votes

Please suggestion New

Please


Anonymous 2019-10-04 10:49 1 comment
Has the answer

Hello,
how can we help you?

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0 votes

Please suggestion New

Please


Anonymous 2019-10-04 10:49 1 comment
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0 votes

Hi,
I'm trying to create an Invoice from API. All works fine except "Issuer" field.
I have department which has "'use_correspondence_address" = true and "use_invoice_issuer" = true.
Then I create an invoice with "department_id" = xxx, and additionally set "issuer" and "use_issuer" fields (because they are not set from department from API). After invoice is created - Issuer is not displayed anywhere.

But if I open this Invoice and press "Save" - it become visible on the template. The API object of saved invoice is the same as API object of invoice inserted from API.

This is pretty critical for us, because we need to create invoices with Issuer from API.


Anonymous 2019-07-10 13:01 1 comment
Has the answer

Hello,
thank you for the email.
Your issue has been forwarded to our programmer's department.
We will get back to you as soon as possible with the answer.
Should you have more questions please ask.
Kind Regards,
Michał

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0 votes

englisj suggestion New

Coumpound


Anonymous 2019-05-25 11:15 0 comments
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0 votes

removing footer suggestion New

Hello.. How do I remove the "powered by invoice ocean" that appears at the bottom right of my invoices?


Anonymous 2019-05-14 14:19 1 comment
Has the answer

Hello,
regarding the InvoiceOcean Terms of Service said option costs 20% of the basic price of the chosen Subscription Plan (https://invoiceocean.com/terms-of-service).
Would you like to receive proforma due to the above?
Kind regards,
Michał.

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0 votes

Shipping costs question New

Hi Ive been trying your services via the 30 day trial and I cant seem to find a way to add shipping costs to our invoices. Can you help with that?


Anonymous 2019-04-24 10:53 1 comment
Has the answer

Hello,
we do not provide such document like the 'shipping costs'.
However, you may create your own, custom name of a document
(https://help.invoiceocean.com/903237-Custom-document-names).
Kind regards,
Michał

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0 votes

sometimes we need to send our suppliers - Purchase order (we using document "Client Order" in Expenses)
and for this document we need numbering, numbering generated only in Sales module, not in expenses.
also we need our logo in this blank.


quadindustry 2019-04-22 16:44 2 comments
Has the answer

Hello,
the numbering in the 'Expenses' section should be the same as the number on the document you have received.
In order to change said number, please go to preview of the document, then 'Edit'.
Kind regard,
Michał.

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0 votes

Hứa Tiến Hứa Tiên suggestion New

hứa tiến hứa tiên




Anonymous 2019-03-06 11:00 0 comments
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0 votes

purchase order suggestion New

Hi I noticed when issuing purchase order you dont have the facility to download to pdf or add second language like you can for invoice, the facility of the invoice should also be available for a PO


Anonymous 2019-01-22 00:43 0 comments
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0 votes

how do you add a new supplier its not like adding a new client


Anonymous 2019-01-17 21:54 3 comments
Has the answer

Hello,
could you please provide me with an example of said function? Maybe send me screenshots?
InvoiceOcean allows you to add a new client, we do not have such option, like the possibility to add 'supplier' field.
Kind regards,
Michał

more »
0 votes

how to change and invoice from one company to another if you have several companies setup or divisions


Anonymous 2019-01-20 14:06 1 comment
Has the answer

Hello,
regarading your query, please find this instruction to be helpful: (https://help.invoiceocean.com/23396236-How-to-change-the-company-division-while-performing-the-invoice-).
Kind regards,
Michał

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0 votes

Suppliers question New

Hi is there anywhere I can enter in suppliers and invoice data received from them ?


Anonymous 2018-09-21 17:28 1 comment
Has the answer

Hello,
if you want to add invoices from your suppliers (including also all the data on the invoie), you have to enable the 'Expenses' on your InvoiceOcean account.
To do go to: Settings > Account settings > Your account > Expenses > checkbox 'Expenses' > Save.
Afterwards, you just simply have to add new expense (Expenses > Add new expense)
Kind regards,

more »
0 votes

Footer suggestion New

I want to remove footer invoice ocean.
How can i remove it?
Any charges??


Anonymous 2018-04-02 08:07 1 comment
Has the answer

Hello, 

due to our Terms of Service, removing the phrase ‘Generated in InvoiceOcean.com’ from the invoice footer is priced at 20% of the value of the User’s current subscription plan.

do you want me to perform a proforma invoce regarding to said matter?

Kind regards,

more »
0 votes

kawsar praise New

hkfdtyg


Anonymous 2018-08-03 02:52 0 comments
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